Overview:
- Leads and/or participates in projects within one or more functional areas of Default Servicing (internally known as Customer Asset Management – CAM) and represents these areas in cross-functional, high-visibility projects. This role combines technical expertise in simple automation and data transformation with strong collaboration and communication skills to deliver efficient reporting solutions and process improvements.
Primary Responsibilities:
- Serve as resource in a defined area of CAM and represent business practices and interests in various projects with internal and external stakeholders.
- Interact with business partners across Residential Mortgage platforms to leverage technology, system enhancements and projects, while also representing inclusive needs for all aspects of default servicing.
- Develop and produce non-routine departmental reports and spreadsheets, including project or product strategy analyses, historical reporting, workflow analyses and financial analyses for one or more functional areas of CAM.
- Conduct non-routine analysis and judgment-based work over a single or closely related disciplines to support CAM decisions.
- Conduct non-routine data review, research, and/or reconciliation for assigned areas of CAM.
- Build and maintain queries for data transformation and reporting, ensuring efficiency and scalability.
- Draft and/or edit procedures related to one or more functional areas of CAM to maintain their currency.
- Support departmental audits, user certifications and compliance testing for CAM.
- Lead and participate in planning, testing and implementing new projects, systems, products and regulatory changes impacting assigned CAM team(s).
- Rewrite and optimize existing queries, develop new tools, and contribute to strategic enhancements of reporting systems.
- Assist with providing departmental system support, coordinating with internal business partners, external vendors and Technology to address issues for assigned CAM team(s).
- Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Complete other related duties as assigned.
Supervisory/Managerial Responsibilities:
Not Applicable
Education and Experience Required:
- Associate degree and a minimum of 3 years’ related experience, or in lieu of a degree, a combined minimum of 5 years’ higher education and/or work experience, including a minimum of 3 years’ related experience
- Experience in collections and/or default servicing
- Experience with Visual Basic Applications (VBA)
- Experience with Power Query Proven analytical skills
- Strong organizational skills
- Expert level Excel skills
- Write advanced formulas.
- Use array formulas, named ranges, and advanced conditional formatting.
- Serve as an internal resource for Excel troubleshooting and guidance.
- Proven verbal and written communication skills
Education and Experience Preferred:
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $26.00 - $43.34 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.
Location
Getzville, New York, United States of America