Call Center Specialist

Posting Date

03/04/26

Application Deadline

03/06/26

Pay Range

Anticipated Hiring Range: $20.25 - $25.38 hourly
Full Pay Range: $20.25 - $30.50 hourly

Salary offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification. This position is eligible for overtime compensation for all hours worked over 40 in the designated workweek.

Job Type

Unclassified

Department

Animal Care and Control

About the Position

Are you a customer service professional who is looking to help the animals of Maricopa County? 

No day will be the same working at the Animal Care and Control Call Center. You will guide and direct customers in licensing, community outreach, state statutes, animal care programs, and much more! Your performance and commitment will contribute to the welfare and safety of the people and animals of Maricopa County.  This position is eligible for hybrid flexibility after a brief training period.

Are you ready for the challenge? Apply today!

About Us

Maricopa County Animal Care & Control employees are committed to animal welfare and strengthening the human-animal bond in our community, and we are always looking to add talented individuals to our team, either at our West or East Valley Animal Care Centers. As one of the nation’s largest open-admission shelters, we work with our community to serve the animals and people of Maricopa County. Our adoptions, shelter, clinic, and animal services officer teams learn firsthand about proper care of homeless and stray animals and work hard to help find them new homes.

Proud to Offer

• Work with a greater purpose

• Tuition reimbursement

• Exceptional work-life balance, with hybrid work schedule options

• Opportunities for growth and development within Maricopa County

• Low-cost, high-value healthcare for you and your qualifying dependents

• Child care benefits, including access to our on-site center Maricopa County Kids Club, dedicated to serving Maricopa County families exclusively

• Paid vacation, sick time, and parental leave

• Extensive wellness program, including healthcare premium discounts

• Maricopa County participates in the Arizona State Retirement System. This defined retirement benefit requires a 12% monthly contribution rate and includes a 100% employer match on Day 1

• Learn more at Work With Us | Maricopa County, AZ

We Require

• Two years of clerical/administrative experience

• One year of call-center experience

• High School Diploma or GED

Other Requirements

Candidates must be flexible and able to work some weekends and holidays. Employees are assigned to any shift, with any combination of days off, determined by the needs of the Department

We Also Value

• Bilingual in English and Spanish

• Experience with data entry, automated data processing, and financial balancing 

Job Contributions

• Respond to incoming calls from customers regarding animal activities and licensing

• Listen carefully and speak clearly, providing information and assistance 

• Create dispatch activities for the Field Team in a timely manner to ensure we safely serve the community

• Generate bite and rabies exposure reports, detailing the information received from the caller in the database and following up as necessary

• Track and log information for Public Health epidemiology and the State Laboratory regarding rabies exposure

• Research and follow-up on billing notice copies, past due notices, and final notices for animal licensing

• Process and track license applications, renewals, and exceptions for dog licensing 

• Perform data entry into Chameleon, updating information regarding animals or persons

• Open, sort, and distribute incoming / outgoing mail

• Provide information and clarification regarding anti-rabies vaccination statutes to the veterinarian community

Working Conditions

• This position is typically office or administrative work and is not substantially exposed to adverse environmental conditions

• Exerting up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time

Selection Procedure

 

• Consideration will only be given to candidates who submit online applications

• Candidates will be contacted primarily through email and their Workday online application profile

• Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive

 

Maricopa County is an equal opportunity employer and is committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application process or to perform the essential functions of the position under the Americans with Disabilities Act (ADA), please contact MHRFeedback@maricopa.gov to initiate the interactive process.

 

Apply Now!