Business Systems & Process Analyst - FHS

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Job Description:

Airbus Commercial Aircraft is looking for a Business Systems & Process Analyst - FHS (Flight Hour Services) to join our Flight Hour Services Team based in Miami, FL.

You will be part of the FHS organization which defines and delivers tailored packages of maintenance services designed to meet the overall requirements of the customer, ranging from FHS-components up to a Tailored Support Package (TSP). Such packages include component maintenance, spare management, airframe maintenance and engineering services that are delivered by cooperating with a partner, suppliers such as OEMs, MROs or other service providers, subsidiaries or between several Operating Units.

Meet the Team:

The Customer Support team provides aircraft operations support throughout the aircraft's operational life. The team coordinates, implements and monitors all services customized to meet the customer’s specific needs, to ensure a positive customer relationship. Our Field Service teams provide technical support so our customers can operate safely and efficiently. Being based at our customers' facilities enables us to have a strong customer relationship and understanding of the airline's technical and operational needs.

Your Working Environment:

In Miami, you’ll find the Airbus Latin America headquarters. A team of 60 employees there provides sales, marketing, contracts, customer support and communications for the region’s commercial aircraft, helicopters and space & defense divisions.

How We Care for You:

• Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)

• Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.

• Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages. 

• Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.

Your Challenges:

Primary Responsibilities: 

1. Support to the worldwide FHS organization:     30 %

• Support and train the FHS operational teams worldwide in the use of Airbus FHS Information Systems for both Component and Fleet Technical Management (FTM).

• Perform data investigations, corrections, root cause analysis and drive corrective and preventive actions

• Administrate Airbus FHS master data, performing data upload, monitoring interfaces between FHS Information S and external systems (e.g. SAP,..).

• Implement new business processes in the existing tools via dedicated projects and optimize IS solutions for new FHS contracts with Customers or new industrial setups.

• Design and create ad hoc reports on FHS Business Intelligence and reporting Tools including Skywise tools.

• Maintain up-to-date User Guides, FAQ, Knowledge management databases.

• Train end users on common and on specific functions (e.g. Customer Order Desk, Repair, Warehouse, Technical recorders, Planners, Customers..).

• Contribute to the IS set-up preparation for Entry Into Service (EIS) of new FHS deals in line with Quality standards and Airworthiness regulations and interacting with Customers specialists and Airbus stakeholders.

• Contribute to the deployment of new IS Solutions.

2. Support and development of the local team/set up:    30 %

• Acting as a key player in project management, change management and process improvement for local operations in AMERICA Region and for supporting global initiatives

• Support identification of local business improvement potentials (methods/tools)

• Perform mapping of the current processes, lead the multi-function team discussion on to-be process definition, and further manage as improvement projects until closure

• Collect and channel local digital needs

• Coordinate with internal partners to define ways & resources (including manpower, budget and priority) to address local digital needs / improvement initiatives and get necessary support from the organization to deliver the solution

• Support local data governance related duties

• Facilitate with local IT representatives the resolution of General IT related issues (IT network, IT workplace environment, ..)

3. Project Management:     30 %

• The jobholder shall also act as a Project Manager to drive the implementation of FHS improvements projects in the area of Processes, Methods and Tools affecting either the local FHS AMERICA region (e.g. supporting warehouse expansion in North America; expending/enhancing system interfaces with FHS customers) or more globally the entire FHS business (e.g. FHS Process improvement) . In this role the jobholder will interact with the global FHS community worldwide as well as local and central supporting functions (e.g. Airbus IM, Customer Services Digital team) and external partners (Suppliers and Customers).

4. Additional Responsibilities: 

Other duties as assigned by the management: 10%  

 

Your Boarding Pass:

Required:

• Bachelor's Degree or equivalent experience

• Minimum of 2+ years of experience in digital functional support 

• Up to 5% Domestic and International Travel involved

• Authorized to work in the US; visa sponsorship available for Airbus internal candidates

• Project Management skills

• Strong organization skills

• Attention to detail

• Strong ability to analyze and solve problems

• Capability to perform end-user trainings

• Confident in facing customer and deliver impactful presentations

• Written and verbal fluency in English

• Computer and software technical proficiency, good knowledge of MS Excel, Google Suite. 

Preferred:

• Degree/certification in Computer Science/Information Technology

• Experience in Supply Chain/Logistics, Aviation material or fleet management operations would be a plus.

• French or Spanish language proficiency

• Knowledge of ERP software (SAP) and/or MRO systems (AMOS, TRAX, Ultramain, AMASIS, ..) and/or collaborative solutions and CRM (Salesforce)

Physical Requirements:

• Onsite or remote:  Onsite 100% or according to local work from home policy

• Vision: able to see and read computer screen and other electronic equipment with screens, able to read documents, reports and engineering drawings. The jobholder will be full time working on the computer.

• Hearing: able to hear to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms. - Daily

• Speaking:  able to speak in conversations and meetings, deliver information and participate in communications. - Daily

• Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment. - Daily 

• Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs. - Daily

• Lifting:  able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs. - Daily 

• Pushing / Pulling:  able to push and pull small office furniture and some equipment and tools. - Daily 

• Sitting:  able to sit for long periods of time in meetings, working on computer. - Daily

• Squatting / Kneeling:  able to squat or kneel to retrieve or replace items stored on low shelving.

• Standing: able to stand for discussions in offices or on production floor. - Daily

• Travel:  able to travel independently and at short notice. (less than 5% of the time)

• Walking (include routine walking such as to a shared printer to retrieve documents):  able to walk through office and production areas including uneven surfaces. - Daily

• Personal Protective Equipment required:  Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site

• Administrative position only PPE required: Steel-toed shoes are required for all shop floor visit, appropriate hearing/eye protection may also be required when visiting the shop floor.

Visa sponsorship is available to current Airbus employees. External candidates must be able to work in the US without current, or future need of visa sponsorship/work authorization.

Take your career to a new level and apply online now!

A full job description will be provided to candidates who progress to the interview stage or any candidate upon request.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Americas Customer Services, Inc.

Employment Type:

US - Direct Hire

Experience Level:

Professional

Remote Type:

On-site

Job Family:

Digital

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Job Posting End Date: 05.08.2026

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Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.

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