Business Support (NSC)

Title: Customer Services and Business Support, Admin Hub 

Location: Town Hall, North Somerset, United Kingdom

Division: Managed Services

Reports to: Team Manager

Are you ready to drive digital transformation and innovation within a dynamic organisation focused on delivering exceptional public services?

Do you have a passion for helping clients harness the power of technology to solve complex challenges and improve experiences?

Do you want to have the opportunity to make a significant contribution to the ICT Development Strategy that includes the implementation and development of all Voice and Data infrastructure and systems for Agilisys clients?

If so, we would love to hear from you!

ABOUT US

Agilisys is at the forefront of digital transformation and innovation in the public services sector. With over two decades of experience, we have established ourselves as a trusted partner for governments, local authorities, and organisations nationwide. Our mission is to empower our clients to deliver exceptional public services by harnessing the full potential of technology and data.

OUR VALUES

Partnership: we become one team and family with organisations, helping them to navigate change and stay agile.

Integrity: our people really care, going beyond the brief to make change happen for organisations and citizens.

Innovation: we bring together the right technologies and services to design solutions that work.

Passion: we are passionate about - and dedicated to - public services and improving people’s lives.

THE ROLE

Key responsibilities

Business Support is a vital role within Agilisys, and this role will ensure the stability, integrity, and efficient operation of our clients' administration environments.

Opportunity

37 hours per week, Monday – Friday 

Permanent Role  

We have a full-time vacancy within the Business Support EACH Hub

The role provides an efficient and effective service to customers across all contact channels within the Customer Service and Business Support operation.  The postholder is required to carry out a range of services as part of a team delivering administrative, specialist business and telephony support. 

The role will include the following tasks:

Key Responsibilities

Purpose of the role

To provide a comprehensive Business Support to North Somerset Council delivering front line services to both internal and external customers

• Provide administrative support through Business Support to the following teams; Environment Assets and Transport Services, Adult Services, Corporate Services, Health and Sustainable Communities
• Input all data with speed and accuracy ensuring any errors or amendments are identified and updated accordingly
• Take ownership of workload, enquiries and customer feedback
• Provide front line customer information and support services, handling enquiries across all channels to a high standard in a confident, professional and appropriate manner
• Use of clear and open communication and display excellent listening skills in order to understand and assess the needs of the customer
• Produce documents using a range of ICT programmes and format as required
• Maintain records and filing systems where appropriate
• Process applications in line with business requirements
• Input and retrieve information from databases and records, provide management information in report format as and when required
• Raise requisitions, invoices and purchase orders utilising current procurement systems and processes
• Co-ordinate meetings and attendance and produce accurate minutes
• Where appropriate, respond to emergency alarm calls (Care Connect/Care Link Service) taking the necessary actions within agreed procedures
• Provide out of hours support for North Somerset Community Partnership (Care Connect/Care Link Service) and other associated partners where applicable
• Maintain required levels of service quality in line with client and customer expectations and Key Performance Indicator targets

If you would like to apply, or would like more information about the job, please contact Ellie Cooksley: ellie.cooksley@n-somerset.gov.uk

You will be required to work flexibly to support various general administrative tasks across the team.  You will require a sound knowledge of Microsoft Office primarily Outlook, Excel and Word and excellent keyboard skills.  You will have good communication skills, a good eye for detail, confidentiality, flexibility, and a positive attitude is essential. 

ABOUT YOU
The ideal candidate will have a track-record in delivering results while embracing change and uncertainty. Excellent stakeholder management experience is essential to being successful in this role.