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Business Support Analyst, SEA and APAC
Corporate Solutions (Work Dynamics)
POSITION OBJECTIVES
Principal support to the SEA Cluster Head on business operation matters/ deliverables between JLL and Line of Business (LOB). Provide support and guidance to the Property Management team. Support to enforce initiatives and operational efficiency and the workplace experience.
Observe up-to-date HLP headcount plan, analyze trends to cluster head for strategic planning.
Observe/ Analyse space utilization to cluster head for strategic planning
Maintain good occupancy record.
Manage/ validate system approval on the GL, Concur, Ariba, Rents payments, Tririga, EMS, PASSPORT, Contingent workers, TPO, RCSA process, etc.
Keep up-to-date Crisis Management Plan, inventory, training, latest policies
Maintain good client relationship. Be proactive in providing professional and trusted advise to LOBs on country matters
Maintain a good organization of department records/ centralized storage to prepare for audit at any times.
MAJOR RESPONSIBILITIES
Strategy support/ analysis
Observe changes in HLP headcount plan, analyze trends, implications to the portfolio in order for GRE to react timely to real estate changes.
Assist in obtaining business requirements, stacking plan analysis/ presentation, support real estate strategy and presentation
Operations Management
Provide support to the Cluster Head on dealing with user inquiries/ Operational matters/ follow ups. ‘One stop service for LOBs’.
Lead/ support new regional/ global initiatives and roll out.
Work closely with various internal functional groups; finance, design and construction, risk and control, real estate consultants, lines of business, etc., as appropriate in ensuring reports, matrices are updated in a timely basis.
Manage system in ensuring Contingent workers, CWOC, PASSPORT, EMS, Ariba, Concur payments, rents variance, GL substantiation are validated on a timely manner. Maintain JPM TPO/ TPI process per compliance requirements.
Maintain accurate occupancy record, allocation by LOBs.
Observe utilization of various spaces including TP, building occupancy, choice seat patterns that will help GRE to continue plan/ manage the right type of facilities in the work place. Support W@JPMC that will further optimize work place efficiency.
Support on GRE budget/ forecast/ spend analysis/ saving initiatives
Liaise with the landlord on day to day operational issues
Keep appropriate records/correspondence relating to the lease, original leases, landlord, statutory authorities and other important third parties; BCP, call tree tests, internal approvals, commitments, etc. for audit proof
Risk management through the self-assessment process, resiliency planning and testing.
Transaction Management:
Support and ensure that all leases are managed and renewed in a timely manner
Support Transaction/ lease negotiations process partnering with GRE Transaction team, Landlord, Legal (internal/ external) , etc.
Design and Construction
Manage the coordination of churn/ small projects between LOBs and Property Management. Report on a weekly basis any issues.
Liaise with landlords, vendors and our own support team on project issues. Work with Design and Construction and Property Management team. Assist in obtaining business requirements.
Keep appropriate records relating to the contracts and important correspondence with the landlord, vendors, statutory authorities and other third parties;
Keep updated record of all internal approvals, business requirements.
CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA
Ideal Experience
University Graduate.
Knowledge in one or more of the discipline of Real Estate, Architecture, Property Management, Engineering, Surveying or any other building related subjects.
Have a strong customer and service delivery focus. Able to manage user expectations in regards to service delivery.
Ability to think laterally and creatively when analyzing and solving problems.
Excellent planning and organizational skills to prioritize work and meet deadlines.
Good understanding of financials. Strong analytic ability
Sound computer skills. Expertise in all Microsoft Applications
Effective interpersonal, communication and collaborative skills. Proactive.
Critical Competencies for Success (with corresponding ‘I am JLL behaviours’)
Client Focus & Relationship Management – ‘I Value my Customers’
Demonstrates proactive & professional approach to customer service and stakeholder engagement
Has a natural hospitality-orientated communications acumen
Ability to interact with a wide range of client staff, including senior levels
Ability to manage conflict and balance between client and firm requirements
Has a customer service oriented attitude
Program Management & Organizational Skills – ‘I am Proactive’
Excellent planning & organizational skills to prioritize work and meet tight deadlines
Proven ability to manage multiple and complex operational matters on a daily basis
Problem Solving & Strategic Thinking – ‘I am Innovative’
Capacity to deal with ambiguity and solve complex problems effectively
Analytical, proven ability to solve problems using a quantitative approach
Proven ability to employ holistic approaches and looks at long term solution
Other Personal Characteristics
Natural communicator who enjoys engaging at all levels
Self-motivated and confident
Exhibits honesty & trustworthiness
Open to new ideas & willing to challenge status quo
Works well with diverse teams from various countries/cultures
Organised
KEY STAKEHOLDERS
Management Staff
Client Representatives
Client Occupants / End-users
Vendor Staff
Landlords
DIRECT REPORTS
Executive Director, SEA Cluster Head (Client) and APAC Operations Director
INDIRECT REPORTS
Workplace Experience Cluster Lead– site level
Location:
On-site –SingaporeIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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