Business Support Analyst

Who We Are:

At Avnet, relationships matter. We are a global, FORTUNE ® 500 technology distributor and solutions company that delivers design, supply chain and logistics expertise to customers at every stage of a product’s lifecycle. Our employees have a front row seat to the latest innovations shaping the world we live in and the future we share. We’re driven to help our customers around the world succeed and we do so by earning the trust of some of the biggest names in technology.

Working at Avnet means being a part of a global team. We work collaboratively and with integrity, doing business the right way. For more than a century, we have partnered together to help our customers, suppliers and teammates realize the transformative possibilities of technology. Experience what’s next at Avnet!

Applicants for this position must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time

About the Role

We are seeking a highly organized and detail‑oriented Returns & Supplier Liaison Specialist to coordinate customer returns, manage supplier RMA processes, and act as the primary intermediary for failure analysis requests between suppliers and customers. This role is essential for ensuring timely issue resolution, maintaining inventory accuracy, and strengthening supplier and customer relationships. The ideal candidate is analytical, proactive, and skilled in communication and problem-solving.

Key Responsibilities:

Customer Returns (RMA) Management

• Process and manage customer return requests from initiation through closure.
• Communicate return instructions, timelines, and resolutions clearly and professionally.
• Inspect and log returned materials to verify issues and determine appropriate disposition.

Intermediary for Failure Analysis Requests

• Serve as the communication bridge between customers, suppliers, and internal teams regarding failure analysis.
• Collect and organize data, photos, test results, and customer feedback to support investigations.
• Ensure timely follow-up on failure analysis results and communicate findings to all stakeholders.
• Escalate recurring or systemic concerns to Quality or Engineering teams.

Supplier RMA Coordination

• Initiate supplier RMA requests based on defective, nonconforming, or returned materials.
• Track RMA status to ensure replacements, credits, or repair actions are completed promptly.
• Maintain accurate documentation and ensure compliance with supplier requirements.

Stock Rotations & Inventory Management

• Support stock rotation initiatives with customers and suppliers.
• Coordinate the movement, segregation, and disposition of returned or aging inventory.
• Assist with inventory cycle counts, discrepancy investigations, and material accuracy initiatives.
• Maintain accurate ERP records of inventory adjustments, quarantines, and returns.

Problem Solving & Continuous Improvement

• Identify patterns in material defects, customer concerns, or supplier failures.
• Work cross‑functionally to support root-cause analysis and corrective action implementation.
• Recommend improvements to return processes, supplier quality handling, and material flow efficiency.
• Support data reporting for returns metrics, supplier performance, and failure trends.

Job Level Specifications:

• Foundational knowledge of specialized disciplines, industry practices and standards, acquired via academic instruction and/or relevant work experience of substantially the same level.
• Develops solutions to defined tasks, typical assignments and projects. May be solved by the application of specialized foundational knowledge, using existing approaches and solutions.
• Work is usually performed independently and requires the exercise of judgment and discretion. Receives initial direction although work may be reviewed for accuracy and quality.
• Collaborates with immediate management and team members within the department or function.

Work Experience:

• Typically less than 2 years with bachelor's or equivalent.

Education and Certification(s):

• Bachelor's degree or equivalent experience from which comparable knowledge and job skills can be obtained.

#LI-Hybrid

What We Offer:

Our employees work hard to live our values and help us grow. Our total rewards strategy supports Avnet’s ability to attract, engage, develop, and reward our employees, while promoting a diverse and inclusive environment. We offer competitive compensation and benefit programs — from time away and flexible working arrangements to programs supporting employee well-being and opportunities to give back to your community.

• Generous Paid Time Off

• 401K and Pension Plan

• Paid Holidays

• Family Support (Paid Leave, Surrogacy, Adoption)

• Medical, Dental, Vision, and Life Insurance

• Long-term and Short-term Disability Insurance

• Health Savings Account / Flexible Spending Account

• Education Assistance

• Employee Development Resources

• Employee Wellness, Leadership Development and Mentorship Programs

Benefits listed above may vary depending on the nature of your employment with Avnet.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Avnet is an Equal Opportunity Employer committed to providing equal opportunities to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex (including pregnancy), age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other characteristic protected by law. This policy of non-discrimination also applies to religious dress and grooming practices. Avnet will accommodate employee religious dress standards and grooming practices that do not result in undue hardship for the Company.  If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center at (888) 994-7669.