Business Success Specialist - Enterprise Accounts

The Veterinary Software Business Services & Subscription team is looking to add an additional Business Support Specialist to our team with a focus on Enterprise Accounts to help meet business demands. The role is a unique combination of bookkeeping and account management. This team is part of the Veterinary Software Customer Experience division, a dynamic department that is focusing on improving the customer experience across IDEXX software from time of sale throughout the customer lifecycle with our solutions.  

This Business Support Specialist would focus on performing a variety of activities in support of accurate, timely billing of IDEXX software products. The individual will be addressing internal and external customer inquiries in a timely fashion. In this role you may be asked to process orders for new corporate groups, complete winshuttle (excel) files for triggering billing, audit whole groups billing for a specific product or set of products, and other items as related to the Enterprise Account feeling comfortable and confident in the accurate billing of their software purchases. 

This individual would partner with leadership, and team mates on creating process flows for efficient billing design with new products or changing pricing models. We expect this role to bridge communication between our more accounting focused back office team and the customer or sales professional. This role can be customer facing at times, but is highly engaged with internal stakeholders to ensure we achieve the customers objectives with billing.

What you will do:

• You will ensure compliance with audit standards and financial guidelines.
• Provide content pertaining to billing or data management to stakeholders (internal and external), resolving issues and ensuring customer satisfaction resulting in payment of invoices. 
• You will collaborate with leadership and internal stakeholders on billing process design for new products, and process workflow improvements for existing software products and team(s).
  • Ensuring clear documentation of process workflows and work instructions are crafted and maintained ongoing.

• You may generate billing files and/or supplemental documentation to support accurate invoicing and on time payment by clients.
  • Audit against monthly promotions and adjustments to ensure accuracy of billing against contracts for products and accounts.

• Other duties as assigned: Examples of but not limited to:
  • Data Management using excel skills in numerous systems.
  • Quarterly audits
  • Consult on promotional pricing program process design
  • Generate annual audit of an accounts spend with IDEXX Veterinary Software
  • Address non-enterprise inbound customer inquiries

What You Need to Succeed:

• A strong deductive reasoning and analytical skills to resolve issues.
• Attention to detail.
• Organized with the ability to multi-task. Solid follow through with limited to no supervision.
• Familiarity and prior usage of SAP is strongly preferred
• Data Analytic skill set, including basic to intermediate experience in excel (i.e., sum, v or x look up familiarity). Experience with python or tableau preferred but not required. 
• Customer Service and relationship building skill set with strong customer facing professional communication both verbal and written
• Comfortable with adapting to situations and positively navigating change.
• Process improvement experience and aptitude.
• Ability to work independently and as part of a team.
• Communication and cross-functional collaboration skills, both verbal and written, including the ability to communicate complex technical issues to technical and non-technical users in a professional, positive, friendly and understandable manner.
• High quality customer facing interpersonal skills, with experience working with customers and maintaining good customer relationships. You will have phone skills, with the ability to establish rapport.
• Technical record-keeping management skills.
• Personal computer skills, including Microsoft Office.
• Previous experience with admin.ezyVet.com preferred.

What you can expect from us: 

• Hourly rates targeting: $31.00 per hour

• Opportunity for annual cash bonus

• Benefits Day-One

• On the job training and career advancement opportunities (experience NOT required)

• Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, foundation donation matching, and much more

Why IDEXX?

We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery.   At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. 

Let’s pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

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