Employee Development Assistant

The Employee Development team creates and provides programs, workshops, 1:1 coaching, eLearning, job aids and other forms of development that build management, leadership, and soft skills across Penumbra. With some guidance, the Employee Development Assistant II role independently follows established procedures, playing a key role in supporting the team and our goals by providing administrative support in the form of scheduling, workshop logistical coordination, resource maintenance, and managing training supplies. Uses our Learning Management System to create and maintain accurate training records, run reports, and build metrics. Helps in the contract process, tracking of expenses, and bills incurred by department for timely processing.

• Supports all aspects of in-person or virtual class or learning logistics, including booking meeting venues, calendar invitations, ordering food, supplies and (printing) materials, sending out evaluations to aid in the learners’ experience.

• Follows established processes and procedures for supporting the team and looks for ways to improve and socialize the adoption of efficiencies.

• Serves as a first point of contact for the department by assisting with the monitoring of the department mailbox, answering employee questions, and assisting with enrollment and scheduling.

• Oversees session enrollment to ensure classes are full, keeping facilitators informed of requests and enrollment levels.

• Leverages the Learning Management System to (1) make the end user experience positive and (2) by helping the team create efficiencies, organize learning resources, creating learning paths, setting up program and workshop enrollments, capturing attendance, evaluations, and running reports. Looks for and extracts trends and brings those to the team’s attention to determine if changes should be made.

• Maintains Team SharePoint company pages, looking for ways to improve and organize the information as it gets updated, ensuring information is accurate, up-to-date, and laid out for a positive user experience (organized).

• Uses reports, information, or nomination process to identify eligible participants in programs and manages the communication process working with various levels of the business and HR. Verifies that enrollees are eligible and level appropriate.

• Helps with maintaining up-to-date course descriptions and other material that aids in the department appropriately advertising learning opportunities and resources.

• Manages the assignment of learning licenses to maximize company investment in systems and resources, monitoring usage, and pulling utilization reports to evaluate investment.

• Updates templates and material annually.

• “Produces” (provides behind the scenes set-up and technical support) for virtual workshops conducted over Zoom to ensure a positive participant experience.

• Orders materials and supplies, ensuring appropriate approvals and best prices are found.

• Works within company systems to create purchase orders and submit invoices for payments.

• Supports team with meeting schedules, minutes, action-item tracking.

• Adhere to the Company’s Quality Management System (QMS) as well as domestic and global quality system regulations, standards, and procedures.

• Understand relevant security, privacy and compliance principles and adhere to the regulations, standards, and procedures that are applicable to the Company.

• Ensure other members of the department follow the QMS, regulations, standards, and procedures.

• Perform other work-related duties as assigned.

•High School diploma with 3+ years of professional office or associate’s degree and 2+ years of office or related experience, or equivalent combination of education and experience.

Excellent written and verbal communication skills, and interpersonal skills.

• Demonstrated high integrity and an ability to maintain confidentiality / uses good discretion.

• Excellent customer service orientation.

• Proficient with Microsoft Office (PowerPoint, Excel, and Word).

• Prior experience working with a Learning Management System and SharePoint a plus.

• Demonstrated learning agility, including the ability to quickly learn systems for generating reports.

• Able to follow established procedures with independence.

• Proficient with online tools and technology to “produce” virtual classes with facilitator (Zoom and Microsoft Office) preferred.

• High degree of attention to detail and accuracy.

• Excellent organizational skills with ability to prioritize assignments while handling various projects simultaneously.

• Able to follow processes and procedures accurately and demonstrates initiative to identify and propose improvements.

General office environment. Willingness and ability to work on site most days. Requires some lifting and moving of up to 5 pounds. Must be able to move between buildings and floors. Must be able to remain stationary and use a computer or other standard office equipment, such as a printer or copy machine, for an extensive period of time each day. Must be able to read, prepare emails, and produce documents and spreadsheets. Must be able to move within the office and access file cabinets or supplies, as needed. Must be able to communicate and exchange accurate information with employees at all levels on a daily basis.  

Individual compensation will vary based on factors such as qualifications, skill level, competencies, work location and shift, and will increase over time based on meeting performance and business needs.