Business Relationship Support Specialist

Wells Fargo is seeking a Business Relationship Support Specialist in Government Banking as part of the Commercial Bank. Learn more about the career areas and business divisions at wellsfargojobs.com

This role supports a large, multi-state, high-revenue Government Banking portfolio with significant operational and service demands.

In this role, you will:

• Support complex or large portfolio of government customers and share leadership role with relationship managers and customer support manager in managing a portfolio of accounts
• Responsible for ongoing compliance with all applicable policies, procedures and regulatory requirements
• Handle complex customer issues including escalation and resolution
• Solve issues with various operations centers, internal bank departments and outside vendors
• Identify prospective opportunities through service to sales approach
• Oversee implementation of products, services, and accounts for new or existing customers
• Prepare presentations, materials and serve as a subject matter expert for the department
• Train and mentor less experienced Relationship Associates
• Work with Relationship Managers to structure and execute transactions for the most complex clients, and to manage portfolio with high operating exposures
• Make decisions on complex customer issues and problems
• Collaborate with executives, management, relationship managers and other internal partners or business lines

Required Qualifications:

• 2+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

Job Expectations:

• This position is not eligible for Visa sponsorship 

• This position offers a hybrid work schedule 

• Specific compliance policies may apply regarding outside activities or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process 

• May be considered for a discretionary bonus, Restricted Share Rights or other long-term incentive awards 

#commercialbanking 

Location: 

• 7900 Xerxes Avenue South- Bloomington, Minnesota 55431

Required location listed above. Relocation assistance is not available for this position.

Pay Range: 

Bloomington –Minnesota Pay Range: $66,000 - $100,000 USD annual (this range may not be applicable to other locations)

• Serve as a primary day-to-day point of contact for complex government customers

• Share leadership responsibilities for a portfolio of accounts in partnership with Relationship Managers

• Act as a self motivated, proactive contributor who independently manages priorities, anticipates customer and portfolio needs, and drives issue resolution through appropriate partners

• Proactively identify, escalate, and resolve complex customer issues to ensure timely and effective outcomes

• Follow all policies, procedures, and regulations

• Collaborate with internal partners to execute complex transactions and manage high risk or high exposure accounts

• Prepare and deliver presentations, training materials, and portfolio updates for clients

• Partner with management and internal stakeholders to support implementations, issue resolution, and status reporting

• Demonstrate sound judgment and decision making when addressing complex customer or operational challenges

Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.