Business Quality Assurance

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

Responsible for generating actionable insights from agency operational and quality-related data. This role provides critical information to support strategic decision-making, with a focus on improving persistency, ensuring compliance, and enhancing overall productivity across the agency network.

Key Responsibilities:

• Collect, clean, and validate data from multiple systems.
• Develop and maintain parameter on BQ dashboards.
• Conduct data-driven root cause analysis on quality issues.
• Provide EWS alerts to management.
• Work with Compliance, Investigation, Agency Analytic Team to validate impact of implemented initiatives.
• Ensure data governance and accuracy for regulatory and internal reporting.

 

KPIs:

• Accuracy & timeliness of dashboards/reports
• Number of proactive insights leading to risk prevention
• Data quality index score
• Analytical contribution to business decisions

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.