Business Process Specialist

BASIC PURPOSE: The Business Process Specialist supports process/data analysis, automation, reporting, and documentation efforts to improve workflows and service delivery within the Client Education team. Working in collaboration with the Business Analyst and the Process Change Manager, this role contributes to process improvements, helps coordinate change initiatives, and assists in fostering a culture of continuous improvement through collaboration and structured support.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Gather and analyze data to support process optimization and workflow improvements within the Client Education team.
• Document current processes and helps identify areas for improvement through collaboration with team members and stakeholders.
• Participate in change initiatives by applying basic change management tools and communicates updates across affected teams.
• Maintain departmental documentation such as SOPs and SWIs to ensure consistency and compliance.
• Contribute to reporting efforts by preparing performance metrics and the creation of dashboards or summaries for leadership.
• Coordination of cross-functional meetings and workshops aimed at improving service delivery and operational efficiency.
• Evaluation and integration of tools and technologies that enhance the quality and timeliness of Client Education deliverables.
• Prepare internal user guides, release notes, and training materials to support process changes and team development.
• Monitoring, maintaining, and troubleshooting Power App automations that manage departmental workflows.
• Collaborate with internal departments to support alignment of education offerings and ensure consistent service standards.
• Provide support to senior analysts and managers in executing strategic initiatives and continuous improvement efforts.

OTHER DUTIES AND RESPONIBILITIES:

• Assists Client Education Management in preparing and maintaining standard monthly reports and documentation.
• Upkeep of departmental planning tools, including status updates and process tracking.
• Gather and organize market-related information on tools, vendors, and industry standards to support decision-making.
• May be assigned additional tasks as needed to support team goals and evolving business needs.

The duties and responsibilities listed in this job description represent the major responsibilities of the position.  Other duties and responsibilities may be assigned, as required.  The Company reserves the right to amend or change this job description to meet the needs of the Company.  This job description and any attachments do not constitute or represent a contract.

QUALIFICATIONS AND SKILLS NEEDED:

Education:

• Bachelor’s degree in Business Administration, Education, IT, or a related field preferred.
• Additional training or certifications in process improvement, change management, or workflow automation (e.g., ITIL, MS Office 365, SharePoint, Power Apps).

Experience:

• Minimum 2 years of experience in a support role within customer training, adult education, process improvement, or a related business environment.
• Exposure to healthcare, pharmaceutical, or clinical trial industries is a plus.
• Familiarity with documentation tools, report creation, reporting systems, business intelligence tools, process analysis, and building automated workflows.

Skills:

• Strong organizational and time-management skills.
• Good written and verbal communication skills in English, with the ability to collaborate across teams.
• Basic understanding of process documentation and improvement techniques.
• Ability to learn new software tools quickly and work independently on assigned tasks.
• Creative problem-solving mindset and willingness to adapt to changing priorities.
• Aptitude for staying focused on complex troubleshooting tasks and finding creative solutions.

The Department Head has the discretion to hire personnel with a combination of experience and education, which may vary from the above listed qualifications.

This JOB description should not be deemed all-inclusive.  Additional requirements and expectations may be assigned.  At all times, employees are expected to adhere to company policies and company SOPs.

EEO Statement

Clario is an equal opportunity employer.  Clario evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status, or any other legally protected characteristic.