Position Responsibilities:
• Act as a resource person for policies and procedures, work flows, systems functionality, system issues, complex corrections and practices.
• Act as point of escalation for highly sensitive and complex customer issues and if necessary conduct the required research to resolve issues in a thoroughly and timely manner.
• Handles complex transaction.
• Process all knowledgeable work types as well as assist in quality checking if needed.
• Such other duties and functions as assigned by Operations Management
and Monitor the work volume and adjust workforce accordingly.
Required Qualifications:
• College graduate
• At least 1 year experience in business process industry
• Experience collaborating with cross-functional teams and stakeholders
Preferred Qualifications:
• Excellent problem-solving skills
• Excellent written and verbal communication skills
• Excellent attentiveness to detail
• Adaptable to change
When you join our team:
• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to se e.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.
Working Arrangement