Business Process Senior Associate

We’re looking for a Business Process Senior Associate to join our Insurance Operations team at MBPS. In this role, you are expected to function as the HR department for the representatives. You’ll handle tasks such as code creation, promotions and demotions, terminations, fit and proper assessments, changes in servicing requests, and other requests related to agents and branches.  

Position Responsibilities: 

• Act as a resource person for policies and procedures, workflows, systems functionality, system issues, complex corrections and practices
• Act as point of escalation for highly sensitive and complex customer issues and if necessary, conduct the required research to resolve issues in a thorough and timely manner
• Handles complex transaction
• Process all knowledgeable work types as well as assist in quality checking if needed
• Such other duties and functions as assigned by Operations Management

Required Qualifications: 

• Open for fresh graduates, though preference will be given to candidates with at least one year of relevant work experience in a professional setting. 
• Candidates with experience in back-office operations or administrative roles are highly desirable. This includes familiarity with office management tasks, data entry, document handling, and providing general support to ensure efficient office operations. 
• A bachelor's degree in any field is required. 
• Amenable for fixed night shift. 

Preferred Qualifications: 

• Proficiency in Microsoft tools 
• Demonstrates effective communication skills, both verbal and written, with the ability to clearly convey information and ideas to diverse audiences. 
• Ability to apply critical thinking and problem-solving skills in a work environment. 

When you join our team: 

• We’ll empower you to learn and grow the career you want. 
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 
• As part of our global team, we’ll support you in shaping the future you want to see. 

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Hybrid