Business Process Expertise Manager

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.  

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place. 

About you and this role

The Business Process Expertise Manager (BPX) plays a critical role within the Integrated Supply Chain (ISC) Customer Collaboration Capability Management organization by maintaining, improving, and innovating the new ways of working. BPXs serve as a subject matter experts in their domain, applying functional and technical expertise to define and enhance work processes, systems, and roles standards. Working under the strategic guidance of a Business Process Leader (BPL), BPXs collaborate with peers, business stakeholders, and IT partners to execute prioritized solutions, ensure compliance, and drive continuous improvement. This role directly contributes to ISC’s strategic pillars—Disciplined, Agile & Resilient, and Shaping the Future—by modernizing processes, enabling data-driven decision-making, and building capabilities that enhance customer satisfaction and business results. BPXs also support the development of a purpose-driven, engaged workforce by modeling leadership excellence, cultivating functional depth, and enabling transformation through digital innovation and process modernization. 

 BPXs demonstrate a thorough understanding of the discipline, enabling independent execution and effective management of complex or non-standard situations.

Responsibilities

• Drive workstream and sub-process level activities to deliver strategic priorities and best in class operational execution 
• Collaborate with peers and business stakeholders to align process design with strategic priorities 
• Develop work process and training documentation to provide clear guidance and support to ensure adoption and mastery of work processes and systems 
• Interface with IT / Operations/ ED&A, for system development, configuration, support, and issue resolution of regional requirements 
• Define and document global work processes and system solutions in partnership with BPLs, and manage implementation and continuous improvement efforts across regions to ensure alignment and scalability 
• Resolve issues, gathering requirement changes, and transferring work process knowledge to enable global alignment 
• Participate in corporate initiatives and projects including requirements gathering, testing, data migration, and implementation. 
• Monitor consistency between promised and delivered value through process metrics and feedback loops, and provide BPLs with insights on improvement opportunities based on metrics analysis 
• Supports identification of process gaps by staying curious about external best practices and emerging technologies, contributing insights to benchmarking efforts led by the Technical Director 
• Lead medium projects or co-lead large cross-functional projects with manageable risk and resource requirements to drive transformation and deliver measurable improvements 
• Provide support in alignment with the escalation model to resolve issues and maintain process continuity. Conduct solution testing and serve as a key player in implementation activities 

Qualifications

• Minimum of 5 years of relevant experience in Business Process Improvements. 
• Master’s degree in engineering or MBA 
• Demonstrated expertise in business operations, supply chain management, and project execution 
• Supply Chain and Customer Service Process Knowledge 
• Influential Leadership Skills 
• Six Sigma Certification, Project Management skills, Lean, Digitalization, etc. 

Your Skills

• Business Acumen: Demonstrates a deep understanding of business processes, functions, and interdependencies, and connects deliverables to measurable business results. 
• Technical Expertise: Apply deep functional and SAP user expertise to define, improve, and sustain global work processes, systems, and standards for consistent execution. Establish frameworks for ongoing process monitoring and refinement, and provide advanced support and troubleshooting for complex technical and process-related issues. 

• Ownership Mindset: Anticipates future needs by aligning process design with PCNs priorities. Acts with accountability and initiative to achieve team goals and deliver outcomes. Holds self and others accountable for results, and identifies opportunities to add value, innovate, eliminate bottlenecks, and craft solutions to both short- and long-range problems. 

• Strategic Analysis: Diagnose performance issues by analyzing data across people, processes, technology, and systems. Drive evidence-based improvements that yield measurable results and enable more effective and sustainable solutions. 

• Innovation Orientation: Demonstrates curiosity and openness to new ideas by continuously learning from experiences, market trends, and feedback. Encourages experimentation, teamwork, and open communication to test and refine solutions. Identifies opportunities for process improvement and implements changes that enhance effectiveness and control. Willingly explores bold, unconventional approaches and accepts higher risk in pursuit of breakthrough impact and transformation. 

• Growth Mindset & Learning Orientation: Embraces challenges as opportunities for development and views setbacks as valuable lessons. Demonstrates a foundational belief in the ability to grow and improve. Make small, ongoing improvements that lead to significant results over time. Uses evidence and measurable outcomes to guide decisions and validate improvements. Seeks and applies feedback to enhance personal and team performance.  

• Global Mindset: Global Mindset: Builds strong partnerships with peers, business stakeholders, and IT teams to co-create scalable solutions and drive alignment. Brings a global lens to local execution and documents necessary differences to ensure business results. 

• Project Management: Leads or co-leads cross-functional initiatives with manageable risk and resource requirements to implement strategic solutions and drive change. Demonstrates a strong understanding of project management processes and applies a broad range of technical and interpersonal skills to execute projects effectively. 

• Communication & Consensus Building: Communicates complex, sensitive, or technical information with clarity and purpose. Builds understanding and alignment across diverse stakeholder groups to support effective decision-making, collaboration, and change adoption. 

• Adaptive/Agile: Demonstrates flexibility, curiosity, and responsiveness in dynamic environments. Adjusts priorities, behaviors, and approaches based on changing conditions, feedback, or emerging challenges. Maintains effectiveness under pressure and fosters innovation through learning and collaboration. 

• Solution/ Continuous Improvement Focus: Maintains a proactive and evidence-based approach to identifying inefficiencies and implementing sustainable improvements. Views challenges as opportunities for growth and uses data, feedback, and collaboration to drive iterative enhancements in processes, systems, and outcomes. 

• Change Agents: Champions and facilitates change by influencing others, building alignment, and driving adoption of new ways of working. Navigates resistance with empathy and clarity, and fosters a culture of transformation. 

• Resilience & Performance Diagnosis: Maintains determination and focus in the face of setbacks, resistance, or ambiguity. Demonstrates the ability to bounce back from challenges and sustain momentum through change. Conducts structured gap analyses to identify discrepancies between current and desired performance, enabling targeted improvements across people, processes, and systems. 

• Diversity, Equity & Inclusion: Fosters an inclusive environment, values diverse perspectives, and ensures equitable opportunities for all team members.  

• Technology Enablement: Contributes to technology planning and digital enablement strategies to enhance productivity, quality, and scalability of operations. 

• Training & Enablement: Designs and delivers education, training, and support programs to ensure adoption, mastery, and sustainment of work processes and systems. 

Reporting Structure 

• Reports to: Business Process Leader (BPL) or above 

Work Conditions 

• Global role with cross-functional collaboration 
• Requires travel and flexible work hours to work in global and regional initiatives 

 Performance Metrics 

• Execution of process improvement initiatives and project milestones that enable better business results 

• Contribution to team capability development and knowledge transfer 

• Customer satisfaction and value delivery 

• Successful implementation of strategic solutions 

• Compliance with regulatory and operational standards 

• Alignment with ISC strategic objectives 

Additional notes

• No Relocation/Visa sponsorship is available for this role

Benefits – What Dow offers you 

We invest in you. 
 

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.  

Here are just a few highlights of what you would be offered as a Dow employee: 

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives. 
• Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it. 
• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals. 
  • Employee stock purchase programs (availability varies depending on location).
• Student Debt Retirement Savings Match Program (U.S. only).
  • Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.
• Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building. 
• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs. 
• Competitive yearly vacation allowance.
• Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).  
• Paid time off to care for family members who are sick or injured.  
• Paid time off to support volunteering and Employee Resource Group’s (ERG) participation. 
• Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
• On-site fitness facilities to help stay healthy and active (availability varies depending on location).
• Employee discounts for online shopping, cinema tickets, gym memberships and more.
• Additionally, some of our locations might offer:
  • Transportation allowance (availability varies depending on location)
  • Meal subsidiaries/vouchers (availability varies depending on location)
  • Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)

Join our team, we can make a difference together.

About Dow Chemical International Pvt Ltd

Dow Chemical International Private Limited (Dow India) aims to be the most innovative, sustainable, inclusive customer-centric materials science company. The company is committed to delivering the right solutions to its customers’ challenges. With broadest technology sets spanning performance materials, industrial intermediates, and plastics Dow India delivers differentiated science-based products and solutions in high-growth segments, such as packaging, infrastructure, automobile, and consumer care.

A Great Place to Work® Certified company with approximately over 1000 employees, its operations comprise of manufacturing sites, innovation center, established centers of excellence, and commercial office. As a responsible corporate, the company supports its Corporate Social Responsibility (program) with technology expertise and employee volunteerism. Dow India works with non-profit partners towards the empowerment of differently abled, women, and children in communities where it operates. The company aims to redefine the societal blueprint, by supporting holistic sustainability and circular economy initiatives.

As part of our dedication to inclusion, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.