Business Process Engineer I

Job Description

To design, develop and enhance processes within the business to ensure resource and operational alignment with business strategies to ensure business value through the optimal integration of policies, processes, people, and technology by proactively analysing, researching, designing, and implementing efficient and effective business process solutions to achieve our business objectives

Key Process Analysis & Design

• Map and document end-to-end processes using BPMN or equivalent methodologies.
• Conduct root-cause analysis to identify inefficiencies, bottlenecks, and control gaps.
• Develop future-state process designs aligned with business strategy and regulatory standards.
• Facilitate process discovery workshops with stakeholders across the bank.

Process Improvement & Optimization

• Apply Lean, Six Sigma, and continuous improvement techniques to streamline operations.
• Recommend changes to enhance workflow efficiency, reduce costs, and improve service delivery.
• Ensure redesigned processes incorporate strong controls to mitigate operational risk.

Technology & Automation Integration

• Partner with IT teams to define business requirements for automation, system enhancements, and workflow tools.
• Support RPA, workflow automation, and digital transformation initiatives.
• Participate in solution design, testing (UAT), and implementation phases.

Risk, Compliance & Control

• Ensure processes comply with internal policies and external regulations (KYC, AML, GDPR, etc.).
• Embed risk controls and clear ownership within process designs.
• Collaborate with Compliance and Operational Risk teams to address audit findings.

Performance Measurement

• Define and track process KPIs and service-level metrics.
• Monitor post-implementation performance to ensure improvements are sustained.
• Prepare reports, dashboards, and presentations for senior management.

Change Management & Stakeholder Engagement

• Support organizational change management, communication, and training activities.
• Build strong working relationships with business units, operations teams, and technology partners.
• Lead or contribute to cross-functional transformation projects.

Qualifications & Experience

• Bachelor’s degree in business, Engineering
• 3–7 years of experience in process engineering, business analysis, or operational improvement—preferably within banking or financial services.
• Strong knowledge of banking operations (e.g., lending, payments, account services, KYC/AML).
• Proficiency in process modeling tools (Visio, ARIS, Bizagi) and BPMN standards.
• Experience in Lean, Six Sigma, or continuous improvement methodologies.
• Understanding of operational risk, internal controls, and regulatory requirements.

Desirable

• Lean Six Sigma Green/Black Belt certification.
• Experience with RPA (Blue Prism)
• Experience with Camunda workflow automation
• Project management certification (Agile, Scrum, Prince2).
• Power BI/Tableau or data-analysis capabilities.

Key Competencies

• Strong analytical and problem-solving skills.
• Excellent communication and facilitation skills.
• Ability to manage multiple projects and deadlines.
• Stakeholder management and relationship-building.
• Detail-driven with a focus on quality and compliance.
• Adaptable, proactive, and continuous-improvement mindset.

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

25/01/26