Principal Accountabilities
● Plans, performs and implements process improvement initiatives.
● Diagrams and evaluates existing processes.
● Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities.
● Provides consultation on the use of re-engineering techniques to improve process performance and product quality.
● May deliver presentations and training courses including measurement, analysis, improvement and control.
● Communicates team progress.
Job Complexity
Job complexity may vary among jobs within this job level and will align with one of the job complexities listed below:
(1) Incumbent has limited level of discretion to vary from established procedures, works under general supervision, and solves some straightforward problems. Incumbent generally has limited work experience involving basic concepts and procedures but requires formal training in theories/concepts in own function.
(2) Incumbent has high level of discretion to vary from established procedures, works under broad supervision, and solves some complex problems. Incumbent generally has substantial work experience involving complex concepts and procedures in theories/concepts in own function.
Experience / Education
Typically requires a 4 year degree and 2–4 years of related experience; or an advanced degree without experience; or equivalent work experience.