Principal Accountabilities:
Under broad supervision:* Responsible for simple tasks regarding the sales and marketing administration, planning, organization, and automation including managing the information systems of the department* Maintain the given optimal flow of orders* Assist with the administrative services of sales* Help with the order processing and the relationships with clients for the administrative aspects of the sale (complaints, billing, and deliveries)
Knowledge & Skill Requirements:
* High school diploma or equivalent education; Associate’s degree preferred* Three to five years of experience preferred * Proficient PC skills
Knowledge & Application:
* Requires technical know-how and broad understanding of the subject area* Requires understanding of many different and unrelated processes and methods* Includes the assessment of unusual circumstances, variations in approach, and incomplete or conflicting data* May require vocational qualifications and role holder may be working toward a professional qualification
Problem Solving:
* Encounter problems which are varied but similar* Requires some fact finding in order to fully understand the issue and consider the most appropriate response* Responses will be drawn from pre-established solutions from which the role holder will need to select the most appropriate* Guided by defined and documented process although may occasionally be expected to adapt solutions for specific situations
Interaction:
* Conveys and exchanges basic technical or factual information with colleagues/clients/customers* May require the initiation of contacts to resolve and discuss mutual problems or collaboration on procedures or transactions* Audience is typically knowledgeable about the subject matter* Written responses are presented in a variety of formats* Requires awareness of cultural differences and adapts style accordingly
Impact:
* Impact varies between immediate and short term (less than one year)* Activities limited to weekly/monthly planning* Scope of impact will be at the department or team level* Results impact the immediate work area, although in customer facing roles may impact the department
Accountability:
* Accountable for quality and timeliness of own deliverables* May be responsible for up-skilling new starters* Financial accountability will be confined to awareness and management of cost in relation to own work* Performance measured against predefined annual objectives