Business Operations Coordinator

Business Operations Coordinator
 

• Be a key part of the engine behind CommBank iQ, keeping a fast‑growing, data‑led business running smoothly
   
• Hands‑on, varied operations role across people, finance, office and, stakeholder support
   
• High‑impact role in a collaborative environment where strong organisation really counts
   
• Sydney based permanent full-time opportunity
   

Your Business
 

CommBank iQ is a strategic Joint Venture between Commonwealth Bank and Quantium, focused on delivering powerful data-led insights to help Australian businesses make better decisions.
 

The Operations team at CommBank iQ are a highly collaborative and fast-paced group, working closely with the CEO and senior leaders to enable business performance, strategy execution and team engagement.

The team values initiative, strong communication, and a commitment to continuous improvement in both operational efficiency and workplace culture.
 

See yourself in the role


As a Business Operations Coordinator, you will play a key role in keeping CommBank iQ running smoothly, efficiently and with strong operational discipline. Your work will support a well‑organised, compliant business and give senior stakeholders confidence that day‑to‑day operations are well managed.
 

Reporting to the CommBank iQ Director Transformation, Governance and Operations, you will support the consistent and accurate delivery of core business processes, including team administration, onboarding and offboarding, invoicing, office operations, and stakeholder coordination.
 

Through strong organisation, attention to detail and follow‑through, you’ll help create positive experiences for colleagues and contribute to a high‑performing, well‑run environment.
 

Working closely with the Manager Operations and Process Excellence, the Executive Assistant to the CEO, and other key stakeholders, this role offers broad exposure across the business’s operational activities. You’ll build strong working knowledge across a range of business‑critical processes and provide flexible support as priorities shift.
 

You’ll be supported with training and guidance, so prior experience across every aspect isn’t essential. What matters most is a proactive mindset, willingness to learn, and pride in delivering high‑quality operational support that enables the business to perform at its best.
 

More specifically, you will:
 

• Coordinate core people and team operations processes, including onboarding and offboarding, position management, equipment and access set-up and return, and related administrative activities.
• Support the effective delivery of financial and administrative processes, including invoicing, reconciliation of team expenses, contract administration, and associated operational documentation.
• Manage day-to-day office and team operations, including travel co-ordination, facilities and workplace support, office administration, and maintaining accurate shared records and team information.
• Monitor and progress recurring operational requirements, including mandatory process and compliance activities, to ensure actions are completed accurately and within required timeframes.
• Act as a key point of co-ordination across internal stakeholders, working closely with teams such as Operations, Technology, HR, Finance, Facilities and Reception to keep processes moving and issues resolved.
• Contribute to the continuous improvement of operational workflows, documentation and team practices, helping to make processes clearer, more efficient, and easier to execute.
• Provide reliable support across the broader Operations function, including backup support to the Executive Assistant to the CEO where required, to help ensure continuity during peak periods or leave cover.
• Support team culture and engagement initiatives through practical co-ordination of team events and activities that contribute to a positive and well-run workplace environment.
   

This role is suited to someone who is comfortable working across a variety of operational tasks, takes pride in strong execution and enjoys being the person who helps important operational processes run smoothly.

While the responsibilities are varied, the common thread is clear: delivering dependable, well-managed operational support that enables the broader business to perform at its best.


About You
 

Whilst you do not need to have done every aspect of the role before, ideally you will bring relevant experience in an operational, administrative, office co-ordination or business support role, along with the judgement to know when to take ownership, when to follow process, and when to seek support.
 

Ideal Experience:
 

• Experience in an operations, business support, office co-ordination, team administration or similar role within a corporate or professional environment.
• Experience supporting the delivery of administrative and operational processes, with a strong focus on accuracy, follow-through and timeliness.
• Experience managing or co-ordinating activities such as onboarding and offboarding, invoicing, team administration, office support, travel arrangements, or stakeholder co-ordination.
• Confidence working across multiple priorities and supporting different stakeholders in a structured and organised way.
• Experience working within established processes, policies and systems, with a focus on consistent execution and reliable outcomes.
  
   

Technical capability
 

• Strong working knowledge of Microsoft 365 applications, particularly Outlook, Excel, Teams and PowerPoint.
• Confidence using collaboration and workflow tools such as SharePoint, Slack, Jira, or similar systems.
• Ability to manage operational tracking, maintain accurate records, and keep documentation up to date.
• Confidence working with administrative, financial, or workflow systems to support tasks such as invoicing, expense processing, access management or contract tracking.
• Comfort learning new systems and tools quickly, with support and guidance where needed.
  
   

Core skills
 

• Strong organisational skills and attention to detail, with the ability to manage recurring tasks and competing priorities effectively.
• A self-directed and proactive approach, with the ability to work independently while staying connected to the broader team.
• A strong sense of ownership and accountability for completing tasks accurately and on time.
• Clear and professional written and verbal communication skills.
• A collaborative and service-oriented mindset, with the ability to build effective working relationships across a range of stakeholders.
• Sound judgement in handling confidential or sensitive information appropriately.
• A practical, solutions-focused approach and willingness to contribute to process improvement where opportunities are identified.
• Resilience, adaptability and a willingness to support the team across a varied and fast-moving operational environment.
  
   

Our Culture

At CommBank, we’re committed to diversity, inclusion, and empowering our people. We invest in your growth through learning, flexibility, and career development.

We take pride in supporting the financial wellbeing of our customers and communities - and we encourage you to be your authentic self every day.

With a focus on inclusion, accessibility and flexibility, we'll support you at every stage of your career with CommBank and offer a wide range of employee benefits: Rewards & benefits - CommBank

If this sounds like the kind of role where you’d thrive, we’d love to hear from you!

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