Business manager – Managed Services - EMEA MDS and MCS

Business manager – Managed Services - EMEA MDS and MCS

Description -

About the Position:

The Managed Services business management team is looking for a talented business manager. As the EMEA managed services PS business manager, this person will coordinate the planning for contractual PC business (MDS) and contractual Poly business (MCS), will drive actions to meet the financial target of the E2E organization and will actively identify operational savings opportunities to optimize cost. As such she/he will be instrumental to continuously improve the MS profitability, driving on-going transformational initiatives to improve the cost structure and the operational effectiveness.

The contractual business being a mix of various business and delivery models, she/he will have to develop a deep understanding of the cost structure and the various cost drivers to act on them.

This person will partner with multiple teams at regional but also at WW level – finance, CS delivery functions, HPS market category, GBU – to come up with an end-to-end understanding of the business performance, articulating a crisp and clear story allowing decision making. She/he will interface with executives regularly to ensure alignment and fast decision making. She/he will the involved in regional efficiency project and business management enhancement initiatives. She/he will interface with the EMEA category market teams to align on flash assumptions and to work on budget.

This is an ideal position for whoever is looking for a challenging E2E business management role and willing to go for the extra mile.

Key Responsibilities

• Lead EMEA level managed services planning activities for contractual PC (flash, budget, LTP) with finance, CS delivery functions, CSO
• Manage the EMEA contractual PC PL to optimize cost and to attain financial goals
• Understand the cost structure, the cost drivers and regional differences – drive alignment, when possible, based on best practices
• Drive cost efficiency programs, contribute to transformational projects ensuring E2E coherence
• Monitor operational efficiency and identify areas of improvement
• Smooth the implementation of a new standard budget process
• Drive in a self-starter mode any relevant cost and operational business analysis
• Be the liaison between WW and regional functions and finance team

Education and Experience Required 

• Master level economics or engineering level, MBA preferred.
• 10+ years of business management, Contractual experience, category, business and/or P&L management.

Knowledge and Skills Required 

• Business & P&L management : understand the P&L logic from top to bottom line, articulate how an operational performance or a customer SLA impacts profitability, propose E2E choice point to improve profitability (balancing impact on customer SLA, operations and cost)
• Planning skills : proven skills to build short to long term forecast based on in depth actual performance understanding and well thought business trends and transformations
• Leadership Skills: Proven track record in leading cross-function teams by influence, with the ability to collaborate and effectively represent your team at executive levels. 
• Business Acumen: Strong understanding of business management processes, metrics, and operational frameworks. Experience in driving business reviews and stakeholder engagements.
• Services/Support knowledge : services/deals business experience, understanding the support and service cost structure
• Analytical Mindset: Ability to drive data-driven decisions, defining metrics for efficient business operations

Job -

Services

Schedule -

Full time

Shift -

No shift premium (Spain)

Travel -

Not Specified

Relocation -

No

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"