Business Intelligence and Data Analytics Specialist
Description -
Job Summary
This role is responsible for managing a broad range of moderately complex supply chain processes for a large global business unit. The role enhances current business processes and performance metrics by leading regional and global teams, and identifies opportunities to streamline and optimize operational processes. The role contributes to special projects and communicates requirements to the global teams.
Within Customer Operations, the Global Operations & deal Solutioning team focus on Global Accounts for all Markets, with the mission to provide a seamless and consistent customer experience with a competitive cost structure, that delivers superior business results.
Within our Control Tower, you will be supporting Global Tier1 accounts performance across markets to ensure successful SLA attainment and fulfillment execution. Working closely with your customer operation peers, you will lead and develop advanced Data Analytics solutions, create proactive reporting and alerts to improve operational excellence.
Responsibilities
- Manages a broad range of moderately complex supply chain processes, cross order-to-cash lifecycle.
- Independently translates customer/ business requirements and Supply Chain Customer Operations related activities into operating tools.
- Drives the analysis conducted for backlog management dashboard automation.
- Contributes to priority projects with complex analysis and assists in developing recommendations.
- Proactively identifying risks and designing data-driven tools and solutions to prevent operational disruptions.
- Collaborate cross-functionally with stakeholders across the organization to assess data, reporting, and analytics requirements.
- Extract, analyze, and transform data from existing BI dashboards to design and develop operational reporting solutions using Excel, SQL, and Power BI.
- Plan, coordinate, and execute testing activities to ensure solutions align with business requirements and operational objectives.
- Analyze end-to-end business processes, from order entry through delivery and invoicing, to identify performance improvement opportunities.
- Lead and manage data and reporting system initiatives, overseeing the full project lifecycle from requirements gathering and solution design to testing and implementation.
- Proactively identify potential risks and develop tools and solutions to prevent operational issues and enhance process reliability.
- Develops and maintains automated Excel-based tools using intermediate to advanced Power Query and macro capabilities to support reporting, analysis, and operational efficiency.
Education & Experience Recommended
- Bachelor’s degree in Management Information Systems / Computer Science or equivalent experience and a minimum of 6 years related experience or a Master’s degree and a minimum of 4 years of experience.
Knowledge & Skills
- Intermediate to advanced knowledge of Excel Power Query for data extraction, transformation, and automation
- Experience creating, maintaining, and optimizing Excel macros to automate reporting and recurring operational processes
- Continuous Improvement Process
- Data Analysis
- Process & Project Management Knowledge
- Proficient in Excel and Power BI for data analysis and visualization
- Translate business needs into technical solutions and actionable insights
- Strong analytical and problem-solving skills
- High initiative, integrity, and creative thinking
- Experience working with global, cross-functional teams
- Excellent written and verbal communication in English
- Knowledge of end-to-end order management processes
- Strong collaboration and coordination skills
- Results Orientation
- Learning Agility
- Digital Fluency
- Customer Centricity
Job -
Supply Chain & Operations
Schedule -
Full time
Shift -
No shift premium (Romania)
Travel -
Relocation -
Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"