Business Experience & Planning Advisor

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Experience & Planning Advisor within PNC's Enterprise Architecture Process Team, you will be based in Pittsburgh, PA, Cleveland, OH, Birmingham, AL, Phoenix, AZ, Denver, CO or Dallas, TX.

The Bus Exp & Plan Advisor is responsible for assessing, prioritizing and implementing Enterprise Architecture process improvement opportunities, with impacts across the Technology organization. This role is wide-ranging and requires planning, analysis, problem-solving, communications and leadership skills. Success includes driving process change management and guiding data-related decisions from strategy through operations.
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Needed Skills and Experience:

Process Analysis
• Lean Six Sigma or other process-improvement framework(s)
• Deep experience creating process flows from documents or meeting content
• Software development concepts, specifically Agile and automation
• Ability to identify and assess process weaknesses
Tools
• Power Automate
• Visio
• Dashboard tools including Tableau and Power BI
• MS Excel, PowerPoint, Word
Communication & Influence
• Ability to translate stated needs into customer-friendly process changes
• Strong written and verbal communication skills
• Comfortable with presenting process change details to multiple levels of managers
• Proven ability to influence decisions without direct authority
Preferred Qualifications
• Lean Six Sigma certification
• Clear understanding of enterprise architecture’s purpose, particularly in a highly regulated financial services environment
• Experience in large, complex enterprise environments
• Familiarity with both operational and analytical data activities and metrics
Continuous Improvement
• Maintain current, accurate process documents and job aids as EA evolves.
• Identify opportunities to improve data quality, consistency, and reuse across the Technology organization.
• Share information to support the maturation of team skills and influence over time.
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Core Deliverables:

The Bus Exp & Plan Advisor is accountable for creating, reviewing and maintaining the following deliverables, as applicable to scope and initiative:
• Process flows, job aids
• Assessments of current-state EA processes, including points of integration with other processes and stakeholders (impact assessments)
• Engagement of teams to support process testing and pilots
• Communications plans covering multiple audiences and media
These deliverables are produced iteratively and maintained as part of continuous process improvement efforts.

Role Summary
Process Improvement
• Identifies opportunities, proposes streamlined approaches, gathers feedback, and implements process improvements
• Delivers process changes (including automation as appropriate) and reporting
• Develops process templates and reporting requirements
• Establishes cadence of process improvement reviews, check-ins with stakeholders
Problem-Solving
• Identifies process problems across the architecture domains in Technology
• Collaborates with architects to achieve and confirm operational alignment, monitors outputs and ensures consistent deliverables
• Develops process documents, including flows and job aids, for specific processes
• Completes lessons-learned exercises to ensure that oversights and mistakes aren’t repeated in future process improvement activities
Change Management
• Plans for process changes, including engaging non-architect stakeholders for input and feedback as needed
• Determines audiences impacted by process solutions and ensures change plans cover all stakeholders
• Produces and delivers communications, training, documentation, and FAQs as needed to support process changes
• Maintains centralized repositories for completed content and deliverables, to be shared across teams.
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PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

 

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Collaborates cross-functional teams to improve business planning methods. Executes key line of business initiatives and growth strategies and programs that will drive line of business objectives. Demonstrates commitment to quality by delivering customer focus and appropriate risk management practices to customers and/or internal partners.
• Responsible for executing and implementing business planning processes. Helps to designs strategic plans based on forecasts, and provides improvement recommendations.
• Understands business direction and needs and develops solutions, roadmaps and assessment of potential business impacts. Identifies and executes opportunities that add value to the business and to achieve business goals.
• Works with key decision makers to ensure cross-business and cross-functional alignment and synergy.
• Serves as subject matter resource and advocate that influences the implementation of best practices and learning plans that meet business objectives.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Business Development, Business Intelligence (BI), Competitive Advantages, Competitive Strategies, Data Integration, Data Mining, Microsoft Excel, Microsoft PowerPoint, Strategic Planning, Tableau (Software)

Competencies

Accuracy and Attention to Detail, Analytical Thinking, Business Process Design, Data Gathering and Analysis, Effective Communications, Influencing, Planning: Tactical, Strategic, Problem Solving, Strategic Thinking

Work Experience

Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Pay Transparency

Base Salary: $74,750.00 – $132,250.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 05/06/2026, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses.  Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace.  We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

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