At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.
Conducts trade checks on touchpoints (Tiangge, Retailer etc.) with regards to the availability of Mobile Prepaid, merch placement, and customer profiling for data-driven decision-making.
Guides Territory Partners in executing projects, deployments, and programs, ensuring alignment with strategic business priorities and applying digital solutions for tracking progress and evaluating market responsiveness.
Understands the market archetype, customer needs and trends, industry environment and competitor activity to translate projects and programs into actionable projects and programs that strengthen Globe’s market positioning
Retain and educates Retailer on new promotions, services, etc., driving capability-building and encouraging adoption of Globe’s digital platforms for smoother operations and customer servicing
Acquires, onboards and retains Retailers (load/cash-in/bills pay and other One Globe services)
Creates tailor-fit programs for priority areas/barangay, grounded on market and behavioral insights to effectively capture customer opportunities
Implements Mobile projects acqui execution initiatives, using digital systems for coordination, progress tracking, and performance reporting
Conducts post-mortem analysis of program executions, using data analytics and feedback mechanisms to derive lessons, assess customer response, and identify market opportunities
Executes Mobile projects, as necessary, in coordination with the TDs/SVs/Retailer and ensures the performance of required activities (i.e. review and approval of deployment plan to be submitted to AOH, coordinate number of SIMs to purchase, monitor SIM Issuance, observe TD and pre-deployment huddles, etc.)
Explores the external environment for trends and development that impact the industry as a whole
Facilitates festival negotiations in the area
Conducts regular fieldwork, work-with/work-behind to validate compliance with the standards
Partner Management
Help sustain relationship with partners to grow the business
Negotiates and close agreements with external partners on possible business opportunities, merch placements and locations for local executions, applying insights on customer preferences, buying patterns, and channel effectiveness
Review commitment sheet (business plan per TD) this should be included during the TD business review together with AOH
Conducts refresher training (e.g., PEP, product, spiel, etc.) that integrate insights on customer behavior and channel performance to help partners enhance their selling effectiveness and customer engagement
Answers queries from retailers and handles their objections effectively, applying knowledge of customer motivations and channel dynamics to provide context-based, insight-driven responses that build trust and influence
Checks wallet inventory of AMAX, transaction profile, merch, SIM availability
Coordinates with TD for Retailer Salu-Salo (virtual or face-to-face) to ramp up acquisition and follows through on the completion of requirements
Prepares monthly work and route plans informed by customer and partner data, ensuring coverage prioritizes high-potential markets and underperforming areas for targeted support and optimization
Conducts retailer salu-salos, educates retailers on fund-in channels and nudges them to digital channels
Reports issues encountered during onboarding to the AOH, if there are any, in a timely manner, highlighting patterns or recurring barriers that may impact channel effectiveness and overall customer experience
Places merch materials after onboarding the retailer and recommends where to best place the merch
Conducts regular fieldwork, work-with/work-behind to validate compliance with the standards
Determines deployment of blitzes to hit targets in Mobile Prepaid and monitor application flowthrough
Equal Opportunity Employer
Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.
Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here
Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.