We’re looking for an Business Analytics Specialist to join our GBS COO – Business Insights & Analytics team at MBPS. In this role, you will be responsible for designing and developing metrics, reports, and analyses that support key business decisions. You will also gather and transform data from various sources into meaningful reports, dashboards, and insights for management.
This position plays a critical role in extracting actionable insights from data to inform decision-making, improve processes, and support organizational goals. By contributing to evidence-based strategies, you will help the business understand its performance, identify areas for improvement, and uncover opportunities for growth.
Key Responsibilities:
Gathers data from various sources, including databases, spreadsheets, logs and external datasets; scrubs and cleans data to remove inconsistencies, errors or missing values, to ensure data accuracy and accountability.
Converts raw data into a format suitable for analysis which might involve normalization, aggregation, or other transformations.
Assists in building models to forecast future trends or outcomes based on historical data.
Designing and developing charts, graphs, and dashboards that help users to understand complex data.
Creating regular or ad-hoc reports and analyses for management that highlight key metrics and trends, providing analysis on the success of business operations.
Collaborate and directly work with cross-functional teams, including business analysts, developers, stakeholders to gather and understand data requirements, provide insights, present findings and analysis.
Conduct data mapping exercises, identifying data sources, understanding data structures, and profiling data to ensure accuracy and completeness.
Translate data-driven insights into clear user stories or business requirements that can guide the development of data-related solutions.
Proactively identifying and implementing process improvement opportunities to improve the accuracy and efficiency of assigned reports.
Provide training and mentorship to team members, and, where applicable, to individuals outside the team, on reporting processes and technical skill development.
Undertake complex ad-hoc requests and projects as required.
Qualifications:
Education: Bachelor’s degree holders with relevant work experience are welcome to apply
Experience: At least 5 years' experience in any data analysis, business reporting, business intelligence, or similar roles in the BPO/Shared Services industry.
Hybrid Work Arrangement: Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation)
Shift Schedule: Amenability to work on mid shift or night shift (dependent on business need)
Minimum Skills to Hire/Must Haves:
Should have advanced knowledge on Microsoft Excel (Power Query & VBA Macro) and intermediate to advanced knowledge on Microsoft PowerPoint and Business Intelligence Tools such as Python, R for data querying, PowerBI, QlikView, Qlik Sense, Tableau, or any other similar tool.
Should have hands-on experience in data analysis, data manipulation, and ETL processes skills such as collecting, transforming, and compiling raw data and generating useful reports from raw information.
Should have demonstrated data storytelling, data visualization, and data governance skills to create compelling reports with dashboard elements like tables, charts, graphs, heat maps, and data models.
Should have an extensive familiarity with data management concepts such as data warehousing, data mining and extraction, and predictive analytics and business reporting principles and best practices.
Should have analytical skills to rigorously and effectively examine large quantities of data and derive useful insights from these data sets.
Should provide mentorship to team members on best practices in reporting and dashboard development, while also leading team initiatives and strategic projects.
When you join our team:
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.
Working Arrangement