Business Analyst Tribe FA Core Capabilities

The Chief Operations Officer (COO) domain builds bridges within ING linking to almost every part of the bank. Its purpose is to drive secure, efficient processes for our customers and colleagues.

The Accounting Tribe works at the heart of the Bank’s complexity, with a view on the front-to-back processing chain of a large Dutch bank with an extensive international network. We translate complex, primarily global Wholesale Banking, business activities into financial records in line with the latest regulatory and tax requirements. Demand comes from three sources: (1) new or changed products/business lines, (2) regulators, central banks and/or tax authorities, and (3) process optimisation requests from the end user community. We analyse the impact and design, test and implement a solution in the processing chain.  

For this role, strong analytical & communication capabilities are crucial as well as an interest in accountancy, processes, tech and banking products. You will analyse the processes, assess the impact and ensure that the business and user requirements are covered in change releases. You have a strong drive to learn about the accounting domain and the tools and techniques under your squad’s responsibility.  Within this position, you have either the possibility to develop yourself into a specialist in a certain domain or to develop into a generic profile with managerial responsibilities.  

The Team:

Global COO Finance is an independent unit within ING’s COO domain, reporting hierarchically to ING’s Chief Financial Officer and functionally to ING’s Chief Operations Officer. Global COO Finance (COOF) is accountable for designing the global finance operations and technology strategy (together with ING’s TECH organisation) and optimising productivity and customer satisfaction in Operations to improve operational efficiency. It is accountable for executing ING Finance and COO strategy to evolve towards one global digital bank, is responsible for the performance of Operations, the operating model, decisions on sourcing and all relevant regulatory and Risk topics.

Key Responsibilities

As a Business Analyst, you will be working in a constructive, multidisciplinary squad composed of business analysts, engineers and a product owner. Together, you work on a common purpose, e.g. Wholesale Banking Lending, Financial Markets, Payments and/or Group Treasury, Retail or the Finance's own core processes.  

Together with your squad members, you do everything within your power to realise your common mission day by day. More specifically, this can contain one of the following activities: 

• Translation of business needs into Finance user and stakeholder requirements. 
• You support the product owner and the squad in managing the backlog by translating epics into features and, together with the squad, into user stories. 
• Information/data analysis: You analyse the necessary inputs, outputs, and adjustments to data in end-user processes. You analyse the information needed. You assess the quality of captured data and develop solutions to improve it. 
• Implement and maintain the controls related to minimum accounting standards. 
• Supporting strategic initiatives to ensure delivery promptly – e.g. by executing functional, acceptance and migration testing. 
• Translate (solution) designs into tech solutions by collaborating with Tech.
• Second line functional support; daily checking of EOD (timeliness, correctness, completeness of financial/product accounting, reporting, reconciliations, ledger). 

Key Capabilities/Experience & Minimum Qualifications

We are looking for an academic talent with a pragmatic mindset who can quickly learn the domain of the squad you will be working in. You get your energy from using your analytical skills to bring complete solutions for the requested change. To do so, effective communication skills are essential. You can convincingly make proposals and are a collaborator in reaching a broad agreement on the path to follow.

You are an enthusiastic person who is not afraid to challenge the status quo. You translate external trends into practices for implementation within our Tribe. 

• University (Master’s) degree in (Management) Accounting & Control, Business IT, Accountancy or Business economics
• Affinity with IT and innovation.
• Understanding and knowledge of the banking processes.
• You combine strong analytical and critical thinking skills with a data‑driven mindset, making decisions based on facts and leveraging state‑of‑the‑art methods and techniques.
• Excellent communication skills with the ability to quickly build relationships with your (international) stakeholders. 
• Knowledge of the Agile way of working is a plus. 
• Knowledge of (Product) Accounting concepts. 
• Basic understanding of IFRS is a plus. 
• You find patterns and translate these in understandable and logical solutions. 
• Initiative-taking, you actively ask for help and feedback and are comfortable providing feedback. 
• Quick absorber of complex information. 
• Collaborator but also capable of working independently. 
• Effective communication skills in oral and written English. 

Rewards and benefits
We want to make sure that you can strike the right balance between your career and your private life. Find out more about our employment conditions.

The benefits of working with us at ING include:

• A salary tailored to your qualities and experience

• 24-27 vacation days depending on contract

• Pension scheme

• 13th-month salary

• Individual Savings Contribution (BIS), 3.5% of your gross annual salary

• 8% Holiday payment

• Hybrid working

• Personal growth and challenging work with endless possibilities

• An informal working environment with innovative colleagues

About us
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