Position Title:
Business Analyst (PHL)Shift:
9:00 PM to 6:00AM (Philippines)Job Description:
Job Summary
The Process Documentation Resource is responsible for analyzing, mapping, and documenting business processes to support workflow design, system implementation, and organizational alignment. This role requires expertise in process mapping and visualization tools, with the ability to translate team discussions and operational details into clear and structured process flows. The individual will collaborate with process owners, project managers, and system administrators to capture current-state processes, define future-state workflows, and ensure alignment with Workfront and related platforms.
Primary Duties May Include, but Are Not Limited To:
Facilitate discovery sessions with process owners and stakeholders to document current-state processes.
Create SOPs for planning and execution teams.
Document requirements for knowledge management.
Develop detailed current-state process maps depicting how work is performed today across functional teams.
Design future-state process flows that reflect optimized workflows as configured in Workfront or other SaaS tools.
Create RACI charts that clearly define process ownership, accountability, and roles for each workflow stage.
Develop swimlane diagrams for intake, approvals, project execution, and asset workflows.
Translate process discussions and stakeholder inputs into accurate visual representations and supporting documentation.
Ensure alignment between process flows, governance models, and system configurations.
Collaborate with technical writers and system administrators to maintain consistency across documentation deliverables.
Use visual documentation tools such as Microsoft Visio or Miro to produce professional, shareable process diagrams.