Business Analyst

Position: Business Analyst, Business Change, Operations, London Market

Location: London – 22 Bishopsgate

About the team / division

Hiscox London Market is the leading insurer of global risks. Rather than ask ‘why?’ when challenged with a risk, we’d prefer to say ‘why not?’

We are one of the largest and oldest Lloyd’s syndicates. Known for our long-term leadership in the market, our blend of underwriting expertise and meaningful capacity makes us an ideal partner for our clients, whatever the size and complexity of their risk. With winning attitude, adaptability and passion; our people aim to outperform always.

The Business Change Team work with all the teams in the London Market to develop and build market leading capabilities across our people, processes and systems. Our goal is to embed lasting changes that deliver measurable business benefit and help us reach our strategic targets. Our projects can be driven by process improvement, integration of new ventures and delivery of regulatory requirements. The outputs of the projects can vary from large scale system delivery and upgrades to smaller tactical solutions that open up business opportunities. Working on our team is exciting and fast-paced. We get to be part of shaping and building the future of the London Market, helping to solve and pre-empt new challenges. The biggest challenge facing our team is how to help drive and manage fundamental changes In the context of the historic and long-established institution of Lloyds of London.

The Business Change Team is made up of a group 6 Product Managers, 8 Product Owners and 14 Business Analysts and scales according to the project demands of the business. The Business Analyst will work closely with the Underwriting and Operations teams and with the Technology team. The team is curious and inquisitive, challenging ourselves and our stakeholders to do things better, faster and cheaper.

The role

We are seeking a dynamic and experienced Business Analyst to join our London Market Underwriting Value Stream, working alongside a cross functional in-house delivery team of technology and change professionals, to deliver the objectives and key results of our digital strategy for underwriting.

You will be part of an award-winning team that is at the forefront of Augmented and Algorithmic Underwriting within the Lloyd’s Market. You will work closely with internal and external stakeholders, gather and translate business requirements into actionable development tasks which deliver maximum value, support user adoption and tracking of value/benefits realisation.

You have a passion for change and innovation. You see beyond the status quo and design new ways of working, embracing the challenges of modernisation. You collaborate effectively with others, possess strong communication skills and a deep understanding of user needs. This is an exciting time to join an innovative and market leading team within a value stream that is critical in shaping the future of London Market underwriting.

The following attributes are required:

• Insurance and Lloyd’s experience

• AS IS & TO BE Process Mapping

• Requirements Gathering

• Detailed Analysis

• Reporting Experience

• Running Workshops/interviews

• Strategic Mindset

• Process Improvement

• Stakeholder Management

• Benefits Assessment

• Data Analysis

What you’ll be doing in the role

• Business analysis

  • Develop and drive our business analysis capabilities, recommending changes to improve and influence decision making

  • Carry out research and analysis and present findings in a clear and simple way to explain the situation and inform and influence decision making

  • Work with stakeholders to produce clear problem and opportunity statements

• Requirements engineering

  • Identify relevant stakeholders and act as the single point of contact for requirements

  • Use a variety of methods to elicit and validate requirements/user stories

  • Analyse and define functional and non-functional requirements to take account of business goals and priorities

  • Write User stories based on core requirements gathered from the business

  • Support the translation of business requirements into solution/technical requirements

• Business process development

  • Develop a good working knowledge of the business goals, priorities and processes for the relevant business areas

  • Document and analyse as-is processes, making recommendations for improvement

  • Design, validate and clearly document efficient to-be business processes that align to our target operating model, behaviours and values

  • Plan, design and embed the process by which new or updated business processes will continue to be maintained once handed over to operational continuous improvement

• Change Management

  • Assess the impact of the changes we will be making on people, process and systems

  • Identify training needs and support the design and delivery of relevant training to ensure transition and user adoption

  • Support the design of the user adoption approach and manage and track adoption during transition

  • Design and manage User Acceptance Testing processes and scripts to ensure solutions and processes are signed off

  • Contribute to the design of the on-going solutions and user support required after transition

• Data Management

  • Work closely with data teams to ensure we build in data analysis, recovery and security into our solutions

  • Support data science teams with data preparation and validation of model outputs against business requirements

• Benefits Management

  • Contribute to the creation of the benefits tracking and delivery plan showing a clear link between requirements, deliverables/functionality and expected benefits

  • Contribute to the creation of and help track and manage benefits performance indicators during delivery and support through to hand over

• Leadership

  • Coach less experienced members of the team on Project and Business Analysis best practice

The Person

The person in this role is inquisitive and enjoys working with teams to get to the root cause of issues and the drivers behind strategic opportunities. They thrive on tackling complex issues and ensuring that the solution stays focused on delivering tangible, measurable benefits using business analysis and change management disciplines. They are comfortable working with ambiguity and helping others find their way through it.

Our must haves

• Experience of working on medium sized projects in a Business Analyst role

• Experience of working in a matrix team across multiple internal and external teams including third party suppliers

• The ability to build relationships and influence across all levels of the organisation

• Experience of working with Agile and using tools such as Jira

• Commercially and customer minded – able to analyse and interpret information to develop clear requirements that deliver customer and outcome focused solutions

• Experience of business process design and implementation

• Advanced Microsoft office skills (Word, PowerPoint, Excel)

• Advanced Visio (or other process modelling software) skills

• Excellent workshop facilitation skills

• Experience of working with data science, machine learning engineering teams or other data products

Nice to have

• Knowledge or experience of working in the Lloyd’s London Market

• Formal Business Analysis qualification or membership – International Diploma in Business Analysis or equivalent

About Hiscox
 

As an international specialist insurer we are far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things.

We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions.

Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places.

Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch.

You can follow Hiscox on LinkedIn, Glassdoor and Instagram (@HiscoxInsurance)