The Dispatch Planner (DP) will be accountable for coordinating assets to satisfy the needs of the Customer, Driver, and Company.
The DP is responsible for the overall productivity and performance of their assigned Drivers and tractors. This role will focus on cost control, efficiency of the local operations and integration of the fleet into Bison networks. The DP is expected to address issues that go beyond the scope of regular daily activity and is expected to be a leader for their regional team by providing direction and support on a day to day basis. Must be well organized, an excellent communicator and have a keen sense of timeliness in prioritizing personal and fleet activities.
The DP will also be responsible for executing the day to day activity of their assigned region. This includes: monitoring of the fleet, accurately distributing, receiving and updating information, and identifying and participating in the resolution of issues relating to day to day driver activities.
Specific Responsibilities include:
Planning:
- Assess driver, tractor, and trailer availability to build efficient daily and weekly plans.
- Forecast and respond to customer needs, volumes, and priorities.
- Develop and communicate plans clearly, adjusting as required to meet operational demands.
Dispatch:
- Communicate load details, routing, schedule changes, and real‑time updates to drivers.
- Ensure accurate system updates for events, times, and load status.
- Address scheduling conflicts promptly and confirm all fleet activity by end of day.
Driver Productivity:
- Monitor driver availability and performance to meet productivity targets.
- Set goals with drivers and follow up on gaps or issues.
- Support driver selection for scheduled lanes.
Tractor Utilization:
- Maximize tractor productivity through effective scheduling and coordination.
- Work with maintenance to plan downtime strategically and minimize disruptions.
- Manage tractor assignments and respond quickly to breakdowns.
Driver Retention:
- Build strong working relationships with drivers.
- Resolve day‑to‑day operational, customer service, and maintenance concerns.
- Support long‑term retention by addressing issues proactively.
Driver Performance:
- Monitor safety, compliance, customer service, and operational standards.
- Conduct performance discussions and maintain accurate documentation (DIMS).
Satellite and Telephone Management:
- Respond to satellite messages and phone inquiries in a timely, professional manner.
- Provide clear instructions and ensure proper communication procedures are followed.
Reporting:
- Document and communicate operational, customer, and driver‑related issues.
- Complete additional reporting as required.
- Problem Resolution:
- Troubleshoot and resolve daily operational issues related to planning, pay, maintenance, or driver concerns.
- Escalate recurring issues to leadership when needed.
Other Duties:
- Participate in special projects, training, and weekend planning as required.
- Support additional operational tasks as assigned.
Our Ideal Candidate will possess:
- 1-3 years of previous transportation or logistics experience.
- Excellent interpersonal and communication skills.
- Proven analytical and critical thinking skills.
- Excellent problem-solving abilities.
- Demonstrated skills in aligning goals with strategic direction to achieve targeted business results.
- Proven team player with the ability to work effectively in cross-functional teams and to develop and maintain collaborative working relationships.
- Ability to build strong relationships with drivers and support positive driver engagement.
- Solid understanding of transportation regulations (hours of service, safety, compliance).
This role is scheduled for standard business hours (Monday–Friday), but flexibility is required. Candidates must be open to shift work when needed to support operational coverage.
This job is classified under NOC Code: 14405.
Why Bison:
• Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career
• Dispersed work environments that promote a healthy work-life balance
• Meaningful and impactful work and projects with an essential service provider
• Join our engaging Wellness Program & extracurricular sports teams
About Bison:
• Celebrating over 50 years in Business
• Active in giving back through Corporate Social Responsibility and Charitable Giving
• Committed to environmental sustainability
Bison Transport is committed to Diversity and Inclusion in the Workplace.