Building Service Coordinator

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Launch your career at JLL! This is an entry-level position and can provide opportunities for growth in business operations &/or facilities management.

What this job involves: 

The Business Service Ambassador will provide administrative, receptionist and concierge support duties in accordance with JLL policies & procedures. This client facing role provides the opportunity to combine your passion for service, brilliant people skills and enthusiasm for creating a hospitality focused workplace environment. This hire will be responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high touch service within an assigned location or select portfolio of properties. They will perform duties with integrity and diligence in a professional manner and will assist in achieving Key Performance Indicators and operational targets for the site. The primary goal is to positively impact the care and comfort of the clients, employees, and visitors. They will strive to build and develop relationships with customers. Ambassadors solicit customer feedback leaving the customer with the feeling that they are personally being cared for.

What your day-to-day will look like: 

• Greeting clients, internal and external, and making them feel welcomed.

• Following Dell security policies.

• Good communication and rapport between coworkers. 

• Serve as an onsite Experience Services contact for client employee inquiries, issues, troubleshooting, and feedback related to the services within the workplace, with the primary goal of positively impacting the care and comfort of client employees and guests

• Greet/host/provide support for guests and employees.

• Issues badges to visitors and assist employees if they forget their badge

• Ensure corporate policies/procedures are followed

• Empowered to make operational adjustments as necessary, develops and documents standard operating procedures and updates playbook accordingly

• Identify potential risks and escalate, as appropriate, to ensure no privacy breech, security incident or disruption to client’s operations occur

• Provide operational excellence through administrative support as well as work order management

• Ensure services are executed in a manner consistent with the SLA’s, standard processes, professional brand image and compliant with applicable local laws, rules, and regulations

• Builds meaningful lasting relationships with client employees and guests for intuitive service delivery, anticipating needs or concerns to exceed client expectations

• Visibly engaged and well known in the workplace

• Point of contact for all packages/deliveries

• Respond and follow through to requests for information and communicate with all levels of management with minimal supervision

• Responsible for effectively communicating to peers and cross functional customer on a regular basis

• Achieve and exceeds goals including performance goals, team goals and client’s goals and objectives

• Resolve problems associated with all building services including janitorial, parking, badging, and conference rooms. Submit Work Order when required

• Provides operational support through varied informational processing activities that supports a specific business need

• May be required to support floater activities to support entire BSC team

• Perform duties with integrity and diligence in a professional manner and will assist in achieving Key Performance Indicators and operational targets for the site

Required experience and skills:

• High School Diploma or equivalent

• 1+ year of proven corporate office environment work experience in a related field such as hospitality, administration, facility/property management, business operations

• Proficient skills in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, and Outlook).

• Excellent customer service skills

• Excellent organizational skills and process management

• Excellent verbal and written communication skills with the ability to communicate professionally

• Ability to work with diverse teams – lead by example; respectful, cooperative, accountable

• Ability to manage multiple priorities and deliver results in a fast-paced environment

• Ability to quickly adapt to new devices, technology, and applications

Preferred experience and skills: 

• Military service or higher education in a related field such as business, hospitality, property management is desirable

• prior work experience within the commercial facility/property management industry

Please submit your application with an updated resume, location, and contact information. 

If you're a current JLL employee, please apply using the Internal Career Site. 

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

57,200.00 – 60,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –Santa Clara, CA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.