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Job Description Summary:
The BAC Operations Manager serves as the primary on-site operational lead and central coordination point for the Blom Administrative Campus (BAC), providing day to day ownership of on-site operations, space stewardship, associate experience, safety and security coordination. This role maintains visibility into BAC activity and connects the appropriate internal partners to ensure the BAC operates safely, efficiently, and intentionally for associates, leaders, and approved external users.
The BAC Operations Manager supervises front desk and badging operations, coordinates BAC associate/leader space and workplace needs, supports after-hours event routing and coordination, and helps organize associate culture and engagement experiences within the building. This role does not own partner-team functional budgets, processes or final approvals unless explicitly delegated; instead, it ensures alignment, clear handoffs, and proactive issue escalation to drive end-to-end operational execution. This is an on-site role requiring regular interaction with associates, leaders, and operational partners, with occasional evening or weekend presence required for after-hours events or operational needs. The position reports jointly to the Sr. Advisor, Strategic Initiatives and the VP, Protective Services.
Responsibilities And Duties:
Building Operations & Stakeholder Coordination – 25%
a. Serve as the primary point of contact for Business & Administrative Center (BAC) operational needs, questions, and escalations.
b. Coordinate daily building operations across internal partners, including Protective Services, EVS, Facilities, IT, Parking, Food & Nutrition, Associate Health, Learning, Property Management, Marketing, Mailroom, and Gym Operations.
c. Maintain awareness of daily building activity and large meetings that may impact operations.
d. Maintain and oversee a centralized BAC operations calendar to provide visibility into building usage and activities.
e. Provide operational governance and coordination for after-hour BAC events, including tracking requests, ensuring required approvals, coordinating with key stakeholders, and confirming event sponsor accountability.
2. BAC Space & Workplace Management – 20%
a. Coordinate BAC space requests, including offices, workstations, shared spaces, and temporary usage.
b. Support execution of space changes, moves, and resets in alignment with established policies and guidelines, without serving as the final decision‑maker.
c. Coordinate furniture requests, layout resets, and space standards with Facilities and Property Management.
d. Maintain awareness of space utilization, occupancy, and availability within the BAC.
e. Partner with Real Estate, Facilities, and Property Management teams to support effective workplace planning and space stewardship.
f. Coordinate with Learning & IT partners to support effective utilization of BAC meeting rooms and technology, including scheduling alignment and issue resolution.
3. Front Desk, Access & On-Site Supervision – 20%
a. Directly supervise front desk and badging staff, providing leadership, guidance, and performance oversight.
b. Ensure front desk staff are trained and prepared to support customer service expectations, access protocols, and emergency response procedures.
c. Coordinate with Protective Services regarding access control, officer coverage, and front-of-house security needs.
d. Serve as an escalation point for front desk, access, and visitor management issues.
4. Safety, Emergency Preparedness & Operational Escalation – 20%
a. Partner with Protective Services, Emergency Management, and Property Management to support building safety and emergency preparedness.
b. Monitor operational risks including weather events, flooding risks, construction activity, or other safety concerns impacting the BAC.
c. Escalate relevant information to leadership to support informed decisions regarding building closures or operational disruptions.
d. Coordinate operational communications and messaging in partnership with Marketing and Communications during safety incidents or disruptions.
e. Support training and readiness efforts to ensure appropriate response to emergencies and safety events.
5. Associate Experience & Culture Activation (BAC)- 15%
a. Lead the BAC Culture Committee, including planning and execution of associate events, food and beverage experiences, and internal communications related to BAC culture initiatives.
b. Elevate the quality of experience at the BAC by maintaining a consistent, welcoming and engaging experience through intentional activation of spaces, including informal gatherings, pop-ups, food trucks, and shared-space engagement activities.
c. Partner with internal stakeholders (e.g., Learning, HR, Communications) to support BAC-specific culture and engagement initiatives.
d. Ensure associate experience activities align with building operations, space standards, and safety requirements.
As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties.
The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time.
Minimum Qualifications:
Bachelor's Degree (Required)
Additional Job Description:
MINIMUM QUALIFICATIONS
- Bachelor’s degree required
- Minimum of 5 years of experience in operations, facilities coordination, workplace management, project management or event coordination
- Demonstrated experience supporting senior executive interactions
- Experience working in a complex, multi‑stakeholder environment preferred
- Prior supervisory or people‑leadership experience preferred
SPECIALIZED KNOWLEDGE
- Working knowledge of building operations and space management
- Ability to manage calendars, approvals, and documentation related to facility use
- Familiarity with safety, emergency response coordination, and escalation pathways
- Proficiency in Microsoft Office
DESIRED ATTRIBUTES
- Strong sense of ownership and accountability for BAC operational coordination and associate experience outcomes
- Hospitality mindset with a professional, approachable presence
- Excellent collaboration, communication and organizational skills
- Ability to manage multiple priorities and competing demands
- Process‑oriented, detail‑focused, and solution‑driven
- Comfortable coordinating work without direct authority
Work Shift:
Day
Scheduled Weekly Hours :
40
Department
Protective Services -BAC
Join us!
... if your passion is to work in a caring environment
... if you believe that learning is a life-long process
... if you strive for excellence and want to be among the best in the healthcare industry
Equal Employment Opportunity
OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment