We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.
Role Overview: A Field Service Engineer is responsible for providing technical support, maintenance, and repair services for various instruments and equipment. Success in this role requires a blend of technical expertise, customer service skills, and adaptability.
Responsibilities:
Provide comprehensive support for installation, maintenance, calibration, and repair of mechanical, electromechanical, and software-based instruments, including troubleshooting, testing, and ensuring proper functionality of complex equipment.
Build and maintain positive relationships with customers by reviewing solutions, discussing technical needs, ensuring safe operational conditions, and delivering excellent communication to enhance customer satisfaction and trust.
Actively support the sale of service contracts, collaborate with sales representatives on system configurations and upgrades, and provide valuable feedback to improve financial performance and generate additional service revenue.
Complete all service administration activities promptly and accurately while adhering to ISO standards, FDA regulations, and company policies to ensure proper record-keeping and regulatory compliance.
Demonstrate strong understanding of complex instruments, diagnose and repair equipment efficiently, apply analytical skills to identify root causes, and develop innovative solutions for unique technical challenges.
Minimum Requirements:
Associate’s degree or Technical School equivalent
Valid state-issued driver’s license with a clean driving record.
Preferred Requirements:
Diagnosing and repairing medical devices, electromechanical equipment, or scientific instruments.
Field Service Engineering and/or Networking/IT System Upgrades.
Bachelor of Science in a related field preferred
Previous experience in diagnosing and repairing medical devices, electromechanical equipment, or scientific instruments is a plus.
Experience in a lab or hospital environment.
Travel & Physical Requirements:
Ability to travel up to 50% of the time, including overnight stays as needed. Must be able to drive up to 6 hours in a single day, even in adverse weather conditions, and possess a valid state-issued driver's license with at least 3 years of driving history that meets BD's auto safety standards.
Must maintain flexible working hours throughout the week and travel to various customer locations as required by business needs.
Ability to lift objects weighing 30-40 lbs from floor to chest level, push/pull objects up to 70 lbs, and carry a 30 lb backpack for up to 1 hour.
Must be proficient with powered tools (drills, screwdrivers, saws) and manual tools (sockets, crescent wrenches, screwdrivers) for extended periods of 8-10 hours daily.
Ability to sit, kneel, squat, bend, and stand repeatedly during 8-10 hour shifts; climb and use portable ladders; perform fine motor tasks while reaching; and may need to wear a respirator (requiring passing a fit test and annual spirometry).
At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
Why Join Us?
A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.
To learn more about BD visit https://bd.com/careers
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.
Required Skills
Optional Skills
.
At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.
Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.
Salary Range Information
$21.60 - $33.60 USD Hourly