RESPONSIBILITIES:
Answer inbound phone calls from service techs closing out of service calls
Ensure proper checklists and paperwork are attached to service tickets after work is complete
Work with service managers and techs to research issues on service tickets to ensure customers are billed properly
Ensure accurate and timely invoicing to customers, according to customer-specific contracts and terms
Create quotes and email to customers for approval for follow-up service calls
Coordinate with parts department to order necessary parts for follow-up calls
Monitor workflow status in dispatch software to ensure follow-up calls are being done in a timely manner
Assist with emergency service requests by being a part of the evening and weekend on-call rotation
REQUIREMENTS:
Ability to multitask in a fast-paced, ever-changing environment
Strong verbal & written communication skills
Must be able to have multiple interruptions per day while maintaining focus and attention to detail
Proven ability to navigate multiple computer systems, applications, and utilize search tools to find information
Proficient in Microsoft (Word, Excel, & Outlook)
Strong work history with excellent references
Adaptable to change and good with technology
Ability to retain new information and pick up on new processes and programs quickly
Strong team player with a positive attitude
Excellent time management skills
Demonstrated ability to make sound decisions under pressure
Ability to take initiative to make things happen
Previous customer service experience required
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
About Smart Care
Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.
Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com.