The opportunity
Our Group Benefits business is focused on creating an experience that is easy and meaningful to our clients. Group Benefits serves the needs of Plan sponsors, members and market sources, helping make Canadians healthier and organizations stronger.
The Plan Sponsor Administration team links people, technology, and expert services to simplify group benefits administration and provide a consistent, powerful member and client experience. Our team supports our Group Benefits clients, coordinating efforts to provide world class benefits administration and customer service.
Plan Sponsor Administration is looking for a Bilingual Installation Administrator to join our team. The primary role will be the setup and maintenance of Group Benefits plan structures, claims and administration systems which include maintenance of the Plan Member/Administrator website. The successful candidate will be a highly motivated who is committed to quality and service. If you enjoy working in a fast paced, changing environment where every day brings something new and innovative ideas are encouraged, you may be the candidate we are looking for!
Responsibilities:
System setup for New Issues, Reissues, Amendments, and project including creation of health/dental packages and benefit codes
Responsible for checking reports to ensure all changes have fed accurately
Interpret how claims are to be paid from a policy application or amendment and highlight any risks or concerns
Investigate and respond to queries related to plan implementation/amendment
Participate in team retrospectives, refinement meetings and daily standups providing feedback on challenges and status updates
Support a culture of continuous improvement by always looking for improvements.
What motivates you?
You realize that the need to continue to learn and invest in your own development is a never-ending journey.
You never lose sight of the customer - their needs and their experience in doing business with us. You put the customer at the center of everything you do
You learn FAST. You pick up new ideas, concepts, technologies, and tools easily
You have excellent knowledge of Office 365 & communication tools
You demonstrate accountable behaviors – you take initiative, and show ownership in everything you do
You “go with the flow” and can adapt to change, and even embrace it
You successfully manage competing priorities like a champion
You maintain your composure and best-self during challenging times or challenging interactions
You enjoy working with partners, have top-notch communication skills and are passionate about making their work easier and more efficient
You love seeing your team and members of your team succeed. You use the knowledge and skills of your team members, even those with less experience than you
You improve morale on your team with good humor and passion for your role
You’re comfortable driving solution progress forward – even when your team doesn’t have all the answers yet. Dealing with the unknown and uncertain is no big deal for you
You’re a capable and innovative problem-solver. You don’t like to stand by when you notice that there’s something that could work better for your team or Manulife. You want to improve things – and you do something about it.
What we are looking for
Bilingualism : verbal and written communication in English and French
In depth knowledge of Manulife claims and administrative systems
Solid knowledge of group benefit’s plan structure and benefits
Exceptional customer service focus
Get it done mentality, flexible & adaptable to change, resiliency with ambiguity
Action Oriented Problem Solver
Collaborative Team Player
Produce high quality deliverables on time
Excellent verbal and written communication skills
What can we offer you?
A competitive salary and benefits packages.
A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
A focus on growing your career path with us.
Flexible work policies and strong work-life balance.
Professional development and leadership opportunities.
Our commitment to you
Values-first culture
We lead with our Values every day and bring them to life together.
Boundless opportunity
We create opportunities to learn and grow at every stage of your career.
Continuous innovation
We invite you to help redefine the future of financial services.
Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.
Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.
Referenced Salary Location
CAN, Quebec - Full Time RemoteWorking Arrangement
Salary range is expected to be between
$44,775.00 CAD - $74,625.00 CADIf you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.