The IT Field Support Analyst (FSA) is the face of IT for assigned regional business units, providing Level 2 desk-side and remote support. This role maintains computing environments, supports business-critical systems, and acts as a liaison between IT and end users. The FSA also contributes to M&A integration activities.
Frequent travel (up to 90%) across the U.S. and Canada is required, often within 48 hours’ notice.
Serve as primary IT contact for regional business units
Provide Level 2 technical support (desk-side and remote)
Maintain and administer hardware, software, networks, and configurations
Resolve complex and cross-technology incidents; escalate as needed
Support system implementations, upgrades, and M&A integrations
Develop and maintain IT policies, procedures, and knowledge base documentation
Build strong relationships with business leaders and stakeholders
Support asset management, vendor coordination, and reporting
Contribute to strategic projects and service improvement initiatives
Graduate degree in Computer Science, Engineering, or related IT field.
A+ and/or MCSA certifications preferred.
5+ years of end-user support experience in large environments.
Fluent in English and French language.
Strong troubleshooting, analytical, and problem-solving skills
Ability to manage urgent priorities and work extended hours when required
Strong customer service and relationship-building skills
We thank you for your interest. Only those selected for an interview will be contacted.
GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com
Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.
This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.