The work we do has an impact on millions of lives, and you can be a part of it.
We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.
At this time, we are looking for a Bilingual Customer Service Representative (GAP & Theft Claims Administrator I) who will provide support to our claims team by handling a large volume of claims calls and emails, opening new claims, thoroughly and accurately collecting, and reviewing all claim documents, verifying all requirements have been met, and providing claim status updates. GAP & Theft Claims Administrator I will provide exceptional customer service, carry out key administrative duties, and perform other related functions as assigned by management.
*This position prefers English/Spanish Fluency to communicate with our Spanish-speaking customer base effectively*
*Hybrid opportunity after training*
Work Schedule: Monday - Friday 8:30 am - 5:00 pm CST
Training Schedule: Monday - Friday 8:30 am - 5:00 pm CST
Hybrid Schedule:
Weeks 3–8 (Through Month 2): Eligible for up to 1 remote day/week (4 days in-office, Mon–Thurs)
Weeks 9–26 (Through Month 6): Eligible for up to 2 remote days/week (3 days in-office, Mon–Thurs)
After 6 Months: Eligible for standard 3 remote days/week (2 days in-office, Mon–Thurs), subject to KPI review
Compensation: Starting base pay $
19.00 - $
21.00 per hour depending on experience. Exceptional Benefits package!