Bilingual Customer Support Coordinator (French/English)

ABOUT MAPLE  

Founded in 2015, Maple is a fast-growing health tech company with a vision to power the future of healthcare by building a connected and superior experience for patients, doctors, and other types of health providers. 

We offer virtual care services across multiple distribution channels, including Direct-to-Consumer ("B2C"), Employers and Private Insurers ("B2B") and Public Sector Institutions ("B2I"). With a growing network of 2,000+ healthcare providers and nearly 4 million Canadians with access to our services, Maple is one of Canada’s fastest-growing virtual care companies. 

We have established an entrepreneurial culture centered around our purpose to support people’s health and well-being and to strengthen the healthcare system. We attribute our success to our team, who has helped us achieve numerous noteworthy awards including: LinkedIn's Top 10 Startups, Deloitte Canada’s Technology Fast 50, Globe & Mail's Top Growing Companies in Canada, North America’s Inspiring Workplaces, and Glory Professional’s The Power 50: Canada’s Most Impactful Companies.

THE POSITION

We’re hiring our next cohort of Bilingual Customer Support Coordinators (CSCs) to join Maple’s Customer Support team in June 2026.

In this role, you’ll be the first point of contact for patients, providers, and prospective customers using Maple. You’ll handle a high volume of live chat and email conversations, helping users navigate the platform, resolve issues, and get the support they need quickly and clearly.

This is a structured, high-output role where success comes from balancing speed, accuracy, and empathy. You’ll follow established workflows, use internal tools to troubleshoot issues, and know when to escalate more complex cases. Over time, you’ll build strong judgment in how to prioritize, respond, and deliver a consistently high-quality support experience.

If you’re someone who enjoys solving problems, communicating clearly, and working in a fast-moving, structured environment, this role is a strong entry point into Customer Support and Operations at Maple.

YOUR IMPACT

• Respond to live chat and email inquiries, delivering clear, accurate, and timely support to patients and providers.
• Troubleshoot common platform issues by following established workflows and guiding users through step-by-step solutions.
• Identify when issues require escalation and route them efficiently to the appropriate internal teams.
• Manage a high volume of conversations while maintaining strong attention to detail and quality.
• Deliver a consistent, professional, and empathetic experience across every interaction.
• Adapt quickly to updates in workflows, tools, and processes as Maple continues to grow and evolve.

WHAT SUCCESS LOOKS LIKE

In your first 90 days, you’ll build a strong understanding of Maple’s support workflows, tools, and troubleshooting processes. You’ll begin independently managing live chat and email inquiries, balancing speed and accuracy while learning how to prioritize and escalate effectively.

Over the next 12–18 months, you’ll consistently deliver high-quality, efficient support at scale. You’ll develop strong judgment in handling a wide range of inquiries, contribute feedback to improve workflows and knowledge bases, and play a key role in maintaining a reliable, seamless support experience as Maple continues to grow.