Waste Connections is a leading integrated waste services company providing solid waste collection, disposal, transfer, and recycling services across the U.S. and Canada. We take pride in being a different kind of company with a culture built on trust, empowerment, and community impact.
Our team members are self‑directed, solutions‑oriented, and committed to making a positive difference every day—both in their careers and in the communities we serve.
If you’re looking for a customer service role with stability, growth, purpose, and a supportive culture, this is the place for you.
About the Customer Service Representative Role
As a Customer Service Representative (CSR) at Waste Connections, you’ll play a critical role in supporting our customers and ensuring safety and service excellence for our drivers and our communities.
Key Responsibilities
- Handle a high volume of incoming customer calls with professionalism and accuracy.
- Process customer requests including new service setup, service changes, and service discontinuations.
- Accept customer payments and assist with billing questions or account updates.
- Collaborate with internal teams and customers to determine service needs and resolve issues.
- Provide safe, cost‑effective, environmentally responsible solutions to customer service concerns.
What We’re Looking For
What You’ll Get From Us
- Competitive Pay: $18 – $20 per hour
- 401(k) with company match — invest in your future
- Comprehensive healthcare benefits including Medical, Dental, and Vision
- Employee Perks & Programs:
- Mental Health Employee Assistance Program
- Emergency Travel Assistance
- Prepaid Legal Plan
- Employee Stock Purchase Plan
- Scholarship opportunities for children
- Employee Relief Fund for financial emergencies
- Insurance Coverage: Life Insurance, Short‑Term Disability, and Long‑Term Disability
Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.