Bilingual Clinical Pharmacy Tech

Become a part of our caring community
 

As a Rx Clinical Programs Pharmacy Technician Representative, you will support Pharmacists and patients and report to a Clinical Programs supervisor. You will do this by accomplishing programs developed to improve overall health outcomes, with a focus on prescription drugs and medication therapy. Additionally, you will help bring the strategy on comprehensive medication reviews. You will perform varied activities and moderately complex administrative/operational/customer support assignments. Perform computations. Typically work on semi-routine assignments.

As a Rx Clinical Programs Pharmacy Technician Representative (Community Resource Specialist), you will work within the Maximize Your Benefits department. You will assist members by connecting them with a variety of financial assistance resources to help overcome cost barriers to affording their medication. As a CRS associate, you will take inbound calls and make outbound calls to Humana members. You will work with them on exploring possible cost savings in the form of grants from national and local foundations, various manufacturer assistance programs, and other government-sponsored support. This support includes Low Income Subsidy (LIS) and Medicare Savings Program (MSP) for medication assistance.

You will:

• Make outbound and take inbound calls
• Communicate with Humana members
• Collect medication history information
• Prepare members for a comprehensive medication review

Use your skills to make an impact
 

*Earn a $1,500 hiring sign on bonus!*

(50% payable at hire and 50% payable at 180 days; you must be employed until that date to be eligible to receive the payment!)

• Applicable to external candidates only
   

Required Qualifications

• Resident State Pharmacy Technician License OR National Pharmacy Technician Certification
• Speak both English and Spanish fluently (see Language Proficiency Testing below)
• Applied knowledge of insurance processing, customer service or call center processes and practices
• Must have a designated work area with a door that locks

Schedule: Must work any hours between 8:00am-7:00pm EST and holidays/weekends and overtime.

• You must be on time, dressed appropriately, with your camera ON during 2+ weeks of training and for other meetings required by leadership.

We do not permit time off during your 180-day appraisal period, as attendance is vital for success. Exception: Should a Humana-observed holiday occur during training or within the 180-day appraisal period, you will have the holiday off (paid).

Preferred Qualifications

• Associate's degree or equivalent work experience
• Mail order and/or retail pharmacy setting
• Previous call center experience in a pharmacy setting
• Telephonic skills
• Demonstrated proficiency in identifying and resolving complex issues, while actively facilitating and motivating team-based collaborative approaches.
• Work well in a group
• Demonstrates a consistently positive approach, exhibiting high levels of energy and initiative in independently undertaking and completing tasks.
   

Language Proficiency Information

Any Humana employee who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.
 

Referral Bonus Information

Associates may receive a bonus for the referral of external candidates to this requisition, provided that all other eligibility requirements are met.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$40,000 - $52,300 per year

 

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 05-10-2026

About us
 

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.