JOB LOCATION
15151 E Alameda Pkwy Aurora, Colorado 80012-1555City of Aurora, Colorado
It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply.
Why Work for Aurora?
PRIMARY DUTIES & RESPONSIBILITIES
Salary to be commensurate with experience
The hiring range for this position is $26.59 - 33.24/hourly
The deadline to submit applications is March 21, 2026. Please note, The City of Aurora will conduct ongoing screenings of applications on a first come, first-serve basis; as soon as we determine to have a qualified pool of applicants, this position may close quickly and without notice.
OVERVIEW OF JOB
The Benefits Technician supports the administration of the city’s benefits programs. This role serves as a key point of contact for benefits-related inquiries and is responsible for processing enrollments, maintaining accurate records in Workday, ensuring compliance with applicable regulations, and providing high-quality customer service. The role requires strong attention to detail, confidentiality, and the ability to work effectively with employees, retirees, vendors, and internal partners.
PRIMARY DUTIES & RESPONSIBILITIES
Assist in administering and managing employee benefit programs to include medical, dental, vision, FSA, HSA, life, disability, and voluntary benefits.
Review and process benefit enrollments, changes, and terminations in a timely and accurate manner.
Support annual open enrollment activities.
Serve as the primary point of contact for inquiries regarding benefits and leave management, ensuring prompt and accurate responses, and escalating as appropriate.
Educate employees on benefit options, coverage, and enrollment processes.
Resolve benefit-related issues and concerns, liaising with insurance carriers and other benefit providers as necessary.
Maintain and update employee benefit records in Workday and other relevant systems.
Ensure data integrity and accuracy for all benefits-related information.
Conduct benefit orientation sessions for new hires and occasional ad-hoc presentations for existing employees and retirees.
Assist with leave management administration, including monitoring and responding to the leave management inbox, providing frontline customer service to employees, and performing administrative support related to FMLA and other leave programs.
Perform other duties as assigned.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
MINIMUM QUALIFICATIONS & WORKING CONDITIONS
An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.
Education:
High School diploma, GED, or equivalent
Experience:
1 year of administrative, clerical, or related experience.
Licenses and Certifications Required:
None
Preferred Qualifications:
Bachelor’s degree in human resources, business administration, or related field.
Experience in benefits administration or a related HR role.
Knowledge:
Various employee benefit programs including medical, dental, vision, Flexible Spending Account (FSA), Health Savings Account (HSA), life insurance, disability benefits, and voluntary benefits.
Benefit enrollment, change, and termination processes.
Best practices and legal requirements for benefits administration.
Understanding of data management principles in Human Resources Information Systems (HRIS)
Skills:
Strong interpersonal skills to build and maintain positive relationships with employees, vendors, and other stakeholders.
Excellent verbal and written communication skills to effectively convey benefits information and respond to employee and retiree inquiries.
Strong customer service skills to provide prompt, accurate, and courteous support to employees.
Strong problem-solving skills to address and resolve benefits-related issues.
Strong attention to detail to ensure accuracy in benefits administration and record-keeping.
Strong organizational skills to manage multiple tasks, deadlines, and priorities.
Proficiency in using HRIS, benefits management systems, and other relevant software.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Abilities:
Ability to identify, analyze, and resolve benefits-related issues effectively and efficiently.
Ability to handle sensitive information with the highest level of confidentiality and professionalism.
Ability to maintain confidentiality and the privacy and security of employee benefits information.
Willingness to continuously learn and stay updated on industry trends and best practices.
Ability to effectively manage time and resources to meet deadlines and ensure timely completion of benefits-related tasks.
WORKING CONDITIONS
Essential Personnel:
When a local announcement of emergency or disaster is declared by the City, all City of Aurora employees may be required to work as essential personnel.
Physical Demands:
Sedentary physical work that involves moving no more than 10 pounds at a time with or without assistance
Occasional lifting, carrying, walking and standing
Frequent hand/eye coordination to operate personal computer and office equipment
Vision for reading, recording and interpreting information
Speech communication and hearing to maintain communication with employees and citizens
Work Environment:
Works primarily in an office environment.
Equipment Used:
Uses standard office equipment including personal computer and common office software such as email, internet, Word, Excel and menu driven databases as a part of the Library automated systems
This job may require the incumbent to use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment.
The city of Aurora will implement furlough days (unpaid days off) for most employees in 2026. The scheduled furlough dates are January 16, April 10, July 2, and December 24.
For Veterans preference: Please show all of your employment history, including military service and related documentation (DD214) on the application.
The City of Aurora is an equal opportunity employer. We are required by state and federal agencies to keep certain statistical records on applicants. It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.
Despite the changes in Colorado law, the City of Aurora maintains a drug-free workplace. A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired.
Drug Testing, Thorough Criminal Background Check, and Employment References:
As a condition of employment, all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check.
Applicants selected for safety-sensitive positions are required to complete and pass a drug screening as a condition of employment. Safety sensitive positions include Civil Service positions within Police and Fire Departments and positions where their job responsibilities have direct and substantial responsibility that would impact the health and safety of others.
Employment references will be conducted on finalists for City of Aurora vacancies.