Benefits Specialist

The Benefits Specialist at Nom Nom plays a vital role in supporting daily P&O operations and benefits support across both corporate and production environments. This position works closely with the P&O Team to ensure smooth execution of our benefits processes, communications, and associate engagement initiatives. You’ll serve as a key point of contact for associates, new hires, and vendors, delivering high-quality P&O customer service and benefits support with professionalism and discretion. This role also includes responsibilities in learning administration, entry-level recruitment, and P&O administration support.

 

Responsibilities

• Provide guidance on benefit programs, coordinate with vendors and maintain accurate records to ensure compliance and accessibility
• Provide support for benefits-related inquiries, annual enrollment, and leave tracking.
• Serve as the first point of contact for associates and new hires, resolving inquiries and escalating issues as needed to support our P&O function.
• Assist with entry-level recruitment activities, including candidate sourcing, interview coordination, and onboarding, ensuring a seamless experience for new hires
• Organize site-wide engagement activities, holiday events, team-building sessions, and recognition programs.
• Serves as the primary contact for associates on system and policy inquiries, resolving basic issues and escalating when needed; provides feedback-based recommendations to site leadership to enhance associate relations and engagement.
• Manage donation activities, community engagement efforts, and associate engagement activities.
• Support onboarding and offboarding activities, including orientation scheduling and documentation.
• Liaise with vendors to ensure compliance with site procedures and maintain high service standards.
• Act as a superuser for P&O systems including NetSuite, Paycom, and Notion.
• Ensure accurate and timely P&O and Benefits transactions and data entry.
• Assist with P&O audits and ensure alignment with legal and organizational standards.
• Support additional P&O projects and provide coordination across departments as needed.
• Maintain strict confidentiality while handling sensitive information and personnel matters.

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or equivalent professional experience
• 3–5 years of experience in HR administration or office management
• Proficiency in Google Workspace, Microsoft Office Suite, and spreadsheet tools

Competencies

• Action oriented
• Resourcefulness
• Customer Focus
• Communicates effectively
• Drives Engagement
• Plans and Aligns