BDMF Operations Specialist

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

• Serves as the highest level business analyst expert, providing leadership on complex projects across multiple business areas, multiple platforms and/or multiple locations. 
• Provide consulting regarding  the practices and methods for defining detailed business requirements including planning, documentation, analysis and alignment to corporate standards
• Define/review high level business requirements which describe the business needs and the scope of the solution – prior to developing detailed business and functional requirements.
• Document and refine business requirements to describe the business needs to a functional requirement level without presuming a technical solution.  Requirements should be verifiable and testable once a solution is defined. 
• Support the execution of the development pipeline and delivery of Voya’s software products including vendor solutions to QA, and ultimately to production
• Work in execution of product development across all teams as part of the development lifecycle
• Develop or modify processes to resolve moderate to complex business issues by using IT solutions, considering computer capacity and limitations, operating time, and form of desired result through understanding past, current and future business unit goals, strategies and plans including current and future roadmaps.
• Work with Project and Release Management to sequence/coordinate development activities within software development environment methodologies
• Leverage understanding of high level system architecture/portfolio that supports the business process, and the key process areas supported by the IT systems to provide in-depth solution and problem solving.
• Operate at a high technical level for all phases of IT projects; ensuring broader business implications of proposed IT solutions are considered. 
• Identify applicable technology alternatives to given business problems using applied research and tools; reviews new products/services using pre-established evaluation criteria that include architecture standards and  the standards to request proposals with outside firms 
• Coaches and mentors less experienced analysts.  Assign, check work and provide guidance on assignments to other team members

• Bachelor’s Degree or equivalent experience in a directly related field
• Eight + years of professional IT experience with leadership in technical and business analysis 

• Enterprise Testing, Quality Standards, and software product knowledge (architecture, infrastructure, security, DevOps, etc.)
• Pershing (Compliance/Clearing)  
• SDLC knowledge
• Software development environment methodologies (i.e. Waterfall, Agile)
• Business & functional requirement knowledge (i.e. elicitation of requirements, planning, documentation, analysis and alignment to standards)
• Requirements Analysis, Planning & prioritization execution
• Requirements Elicitation and facilitation execution
• Supplier/Vendor management
• Analytical /data analysis skills
• Change Management
• Coach/Mentor
• Consensus building to gather requirements
• Meeting facilitation (in person and virtual)
• Communication Skills (written, verbal and presentation skills, detail orientated, Functional communication to technical stakeholders, Technical communication to non-technical stakeholders)
• Problem Solving Skills
• Collaboration with internal and external teams and business partners
• Business Acumen among LOBs  (past, current, future goals, strategies and plans)
• Business relationship management

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Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$117,880 - $147,350 USD

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.