At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

We’re currently looking for a high caliber professional to join our team as Operations Support Senior Analyst, Assistant Vice President (Hybrid) based in Philippines. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

The Background Screening Escalations Senior Analyst is a seasoned professional role responsible for completing reviews of HR escalations related to Background Screening. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources.

Responsibilities:

•Manage evolving case load of complex Screening escalations and HR matters with significant cross-departmental and departmental impact

•Recommend and implement new work procedures and address and resolve exceptional/unusual issues

•Partner with the operation team(s) and other departments within Screening workflow

•Contribute to the development of new techniques and processes for the area or function

•Serve as an expert in Screening process, and understand the company wide interaction model and decision highest sensitivity esclations

•Evaluate moderately complex and varied issues with substantial potential impact

•Can exercise independence of judgment and autonomy

•Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

•5-8 years of experience in a related role

•Intermediate to senior level experience in a similar position preferred

•Demonstrated experience in Screening applications and or investigation tools

•Proven experience in the Investigation and Screening Adjudication process

•Demonstrated problem-solving and decision-making skills

•Ability to work unsupervised and adjust priorities quickly as circumstances dictate

•Proficient in Microsoft Office and Access

•Consistently demonstrates clear and concise written and verbal communication

Education:

•Bachelor’s degree/University degree or equivalent experience

Working at Citi is far more than just a job. A career with us means joining a family of more than 200,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

Background Screening Escalations Senior Analyst, Assistant Vice President

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