AVP - IT Service Continuity Management

Job Description :

Job Title

AVP - IT Service Continuity Management

About the Function:

Our Digital and Technology (D&T) team are innovators, delivering ground-breaking solutions that will help shape the future of our iconic brands. Technology touches every part of our business, from the sourcing of sustainable ingredients to marketing and development of our online platforms. We utilise data insights to build competitive advantage, supporting our people to deliver value faster.

Our D&T team includes some of the most dedicated digital professionals in the industry. Every day, we come together to push boundaries and innovate, shaping the digital solutions of tomorrow. Whatever your passion, we’ll help you become the best you can be, creating career-defining work and delivering breakthrough thinking.

About the Role

The role of IT Service Continuity Manager (ITSCM) will establish, own, and mature IT Service Continuity Management end-to-end across Diageo. This role is accountable for defining the enterprise ITSCM strategy, operating model, governance, and execution to ensure Diageo’s critical IT services are resilient, recoverable, and prepared for major disruptive events.

This role will build ITSCM as a core enterprise capability, embedding consistent processes, standards, and accountability across global markets, platforms, and third-party suppliers, ensuring Diageo can withstand, respond to, and recover from major incidents and crises with minimal business impact.

Dimensions:

Strategy & Governance

  

·       Define service resilience objectives (RTO, RPO, MTPD) in partnership with business, application, and infrastructure owners.

·       Establish governance, operating model, and assurance mechanisms for IT continuity across regions, platforms, and service towers.

·       Ensure compliance with internal risk standards, audit requirements, and external regulatory obligations.

·       Define and own Diageo’s IT Service Continuity Management strategy, aligned to:

o   Business Continuity Management (BCM)

o   Enterprise Risk Management

o   Cyber Security and Crisis Management 

·        Design and implement a fit-for-purpose ITSCM operating model, including:

o   Policies, standards, and procedures

o   Roles, responsibilities, and accountabilities

o   Integration with ITSM, architecture, and delivery teams 

·        Establish ITSCM as a sustainable, embedded capability, not a one-off compliance activity.

Critical Service Identification & Impact Analysis

·       Lead the identification and tiering of critical IT services in partnership with business partners.

·       Ensure Business Impact Analysis (BIA) outputs are translated into:

o   Clear IT recovery requirements

o   Prioritised recovery sequencing

o   Realistic, business-approved RTOs and RPOs 

·       Maintain an enterprise view of critical service dependencies, including infrastructure, applications, data, and third parties

Continuity Planning & Resilience Design

·       Ensure IT Service Continuity Plans are created, maintained, and owned for all critical services.

·       Work with architecture, infrastructure, cloud, and application teams to:

·       Influence resilience-by-design

·       Address single points of failure

·       Ensure continuity requirements are built into new solutions and major changes 

·       Drive alignment between technology recovery capabilities and business expectations

Testing, Assurance & Continuous Improvement 

·        Define and implement a structured ITSCM testing and exercising programme, including:

o   Technical recovery tests

o   End-to-end service recovery exercises

o   Scenario-based crisis simulations (e.g. cyber, data centre outage, regional disruption) 

·        Assemble lessons learned and ensured measurable improvements are implemented and tracked.

·        Regularly assess maturity and drive Diageo towards industry-leading IT resilience practices.

Third-Party & Supplier Continuity Assurance 

·       Establish standards and assurance mechanisms for third-party IT service continuity.

·       Ensure critical suppliers:

o   Meet Diageo’s continuity and recovery requirements

o   Are tested and validated regularly 

·       Provide visibility of supplier-related continuity risks to senior leadership.

Governance, Reporting & Executive Engagement

·       Establish enterprise ITSCM governance, including forums, critical issue paths, and decision-making structures.

·       Develop clear, executive-level reporting on:

o   Continuity readiness and coverage

o   Key risks and gaps

o   Test outcomes and remediation progress 

·       Act as the primary ITSCM authority and advisor to senior technology and business leaders.

Leadership, Influence & Culture 

·       Act as a leader with vision and evangelist for IT resilience and continuity across Diageo.

·       Influence senior participants across:

o   Global Technology

o   Markets and Regions

o   Cyber Security, Risk, and BCM teams 

·       Build a culture where resilience and preparedness are embedded into how technology is designed and operated.

Reporting & Metrics

·       Define and report enterprise IT resilience critical metrics, including:

o   Service coverage and maturity

o   Test success rates

o   Recovery capability gaps

o   Risk exposure trends

·       Provide executive-level reporting to CIO, CISO, Risk Committees, and Audit forums

Qualifications and Experience Required

·       12–18+ years of experience in IT Operations, Infrastructure, Cloud, or Enterprise Architecture, with deep hands-on ITSCM ownership.

·       Demonstrable experience leading IT Service Continuity in a large, global, complex enterprise (Fortune 500 / regulated environments preferred).

·       Solid understanding of:

o   IT Service Management (ITIL)

o   Disaster Recovery and High Availability architectures

o   Cloud resilience patterns (Azure/AWS/GCP)

o   Third-party risk and vendor resilience

·       Experience working with executive partners and influencing without direct authority.

Certifications (Preferred)

·       ITIL (Intermediate/Expert/Managing Professional)

·       ISO 22301 Lead Implementer / Auditor

·       Certified Business Continuity Professional (CBCP)

·       Cloud certifications (Azure/AWS/GCP)

·       Risk or Security certifications (CISM, CRISC – a plus)

Success Measures 

·       Reduction in critical service recovery risk exposure

·       Percentage of Tier 1 services meeting RTO/RPO

·       Successful execution of annual continuity testing program

·       Positive audit and regulatory outcomes

·       Improved enterprise resilience maturity year-over-year

Key Behavioural Attributes

·       End-to-end ownership approach

·       Comfortable operating in ambiguity and building new capabilities

·       Strong partner management and influencing skills

·       Pragmatic, outcome-focused approach

·       Calm, credible leader during crisis situations

Barriers to Success in Role

·        Lack of Good communication & articulation skills - verbal and written.

·        Inability to collaborate well in a team and across organization spread across time zones to take decisions on time.

·        Lack of self-motivated and a diligent approach/attitude to passionately drive the initiative in a result-oriented manner. 

Flexible Working Statement:

Flexibility is key to our success. From part-time and compressed hours to different locations, our people work flexibly in ways to suit them. Talk to us about what flexibility means to you so that you’re supported from day one.

Diversity statement:

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.

We embrace diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.

Feel inspired? Then this may be the opportunity for you. 

 

Worker Type :

Regular

Primary Location:

Bangalore Karle Town SEZ

Additional Locations :

Job Posting Start Date :

2026-03-17