Junior Fraud Investigator

📍 Cardiff | 🏢 3 days a week in office, 2 days at home. This will be more in the office initially while you learn the role.

Fraud / Customer Operations 🚀
The Fraud team works to help keep our customers safe. You’ll play a vital role in our first line of defence. This role is about developing your "investigator’s gut" by working through a variety of alerts and learning to spot the difference between a real customer and a fraudster. You will focus on efficiency, accuracy, and mastering our internal systems.

What You’ll Be Doing 🗃️

• Execute daily fraud queues: Investigate high-volume alerts across application and account activity.
• Learn the ropes: Work closely with senior investigators to understand different fraud typologies (e.g., identity theft, APP scams).
• Maintain SLAs: Prioritize your workload to ensure we respond to potential threats within our operational timeframes.
• Customer Support: Communicate clearly with customers to verify activity, providing a supportive experience for potential victims.
• Identify Patterns: Spot recurring issues and flag them to the wider team for further review.
• Growth: Join our on-call rota and use your learning budget to build foundational fraud prevention skills.

Our Values & Culture 🌞

• Just Pilot: We never settle for “good enough”. We pilot new ideas fast, ask questions to figure it out, and scale quickly.
• Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive advantage.
• Be a Buddy: We tap in from day one to help the team, we do the right thing even if it’s hard.
• Owners and Dates: We don’t chase people. If you own a task and agree to a date, the expectation is that it gets done.
• Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback.

We’re Looking For 🔎

• Curiosity: A natural desire to dig beneath the surface and ask "does this look right?"
• Adaptability: Comfortable pivoting between different ticket types in a fast-paced environment.
• Communication: Able to explain complex situations simply, both in writing and over the phone.
• Tech Savvy: A fast learner who is comfortable navigating multiple internal systems simultaneously.
• Ambition: Someone eager to learn Excel (and eventually SQL) to understand the data behind the fraud.

Interview Process 🤝

• Stage 1: 30 minute intro and values call with a Talent Partner
• Stage 2: 60 minute technical assessment with a manager in the Fraud team (in person or virtual)

Diversity & Inclusion 🌈
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
💷 Salary: £27,000-30,000 (depending on experience)

🏥 Private Healthcare including dental and opticians services through Vitality
✈️ Worldwide travel insurance through Vitality
🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
👛 Salary Sacrifice Pension Scheme up to 7% match
🚘 Octopus EV Salary Sacrifice Scheme
🏖️ 28 days holiday (plus bank holidays)
📖 Annual Learning and Wellbeing Budget
👪 Enhanced Parental Leave
🚲 Cycle to Work Scheme
🚂 Season Ticket Loan
💬 6 free therapy sessions per year
🐶 Dog Friendly Offices
🍫 Free drinks and snacks in our offices

Check out more of our benefits, values and mission here.

Other Useful Info
👍Check out our ‘Top Tips’ for interviewing.
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📧Email careers@capitalontap.com if you have any questions.

Excited to work here? Apply!
If you’d like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)