You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
Job Description:
Sun Life Canada is on an exciting journey of innovation and transformation to deepen our commitment to our One Sun purpose "To help clients achieve lifetime financial security and live healthier lives". Sun Life Canada Operations includes a team of over 5,000 dedicated team members across Canada and SL Global Solutions in Asia. We support client onboarding, processing, and service delivery across Sun Life's Canadian business. Our team handles over 130 million interactions with Clients, plan sponsors and advisors annually, putting clients at the centre of everything we do.
Reporting to the VP, Transformation & Enablement, the AVP will lead a team of approximately 40 team members and will serve as a strategic thought and execution leader for Canadian Operations' end-to-end workforce strategy. This role connects two critical pillars that enable operational excellence:
Designing optimal global operating models that establish how and where work is performed and translate those decisions into actionable workforce management strategies
Optimizing workforce management practices that maximize our capacity and efficiency
Global Operating Model: Partner with Operations leaders to develop and execute a Global Operating Model strategy that establishes the foundation for how Canadian Operations leverages talent and resources across geographies.
Develop and implement Global Operating Model strategies and roadmap aligned with Canadian Operations' business objectives to optimize resource utilization and establish operational resilience
Drive initiatives to leverage cost-effective global workforce solutions and optimize our distinctive and diverse talent footprint
Conduct in-depth workforce distribution analysis to identify optimization opportunities that inform both operating model decisions and workforce management practices
Develop robust metrics and KPIs to measure workforce model effectiveness and inform continuous improvement
Implement industry-leading best practices in resource modeling and utilization
Establish and maintain governance structures that connect operating model strategy with implementation and execution
Build stakeholder relationships to enable capabilities across geographic locations and increase resiliency
Partner across geographies to monitor risks, ensure regulatory compliance, and maintain operational integrity
Workforce Management: Optimize staffing across multiple business units by ensuring proper resource allocation and cost management.
Initiate and implement enhanced workforce management practices for the organization including direction of multi-site service center workforce management functions, scheduling administration and provides support, direction and development of direct reports.
Partner with the Director Workforce Management, working closely with many stakeholders, including talent acquisition, finance and operational leaders, to ensure a seamless cycle of resource management. The outputs of the team are data, insights, and recommendations that allow for Operations leaders to make optimized decisions related to staffing and to improve their outcomes through improved utilization of their capacity.
Advance the practice of Workforce Management in Canadian Operations and expand services into teams in need of support.
Partner with the Data Analytics team to develop and present productivity, resource, investment and financial models for executive decision making
Conduct market scans and competitor insights from industry associations, publications and research reports
15+ years of experience in Operations, with a focus on global operating model strategies
Bachelor's degree in business or related field
Strong understanding of global resourcing models and best practices
Outstanding communication and interpersonal skills, with the ability to influence at executive levels
Advanced analytical and problem-solving skills, with data-driven decision-making abilities
Significant experience working with diverse, global teams and stakeholders
In-depth knowledge of risk principles and regulatory compliance in a global context
Strong relationship management skills
Excellent presentation skills and ability to make strategic recommendations to senior management
Demonstrated ability to manage multiple complex initiatives running in parallel
Understanding of best practices, tools, and methodologies for effective communication, collaboration, conflict resolution, and reaching consensus
Significant leadership experience in building data and business intelligence teams, expertise in analytical solutions, data governance, performance metrics, and a commitment to service excellence and team motivation.
As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.
What's in it for you?
Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives.
Being part of our journey in developing the next greatest digital experience
Agile behaviours, faster decisions and learning as we go
Pension Plan participation starts immediately, and you are automatically enrolled. We help you save more with Sun Life automatic and matching contributions and by including both your salary and bonus when making contributions.
Flexible Benefits from the day you join to meet the needs of you and your family.
#LI-Hybrid
The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.
Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.
Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.
We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.
We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.
Salary Range:
140,000/140 000 - 225,000/225 000Job Category:
Advanced AnalyticsPosting End Date:
14/05/2026