AVP - Azure Cloud Application Support

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003.

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. 

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G’s ambition to be the best loved and most successful savings and investments company in the world.

Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

The role holder’s primary objective is to play the role of the Investment application service owner on behalf of M&G Technology. This role will work closely with our Strategic Partner organisations to ensure that the Investment application run function delivers fantastic customer service whilst complying with all audit, compliance and regulatory requirements.

As part of the role, this person is expected to consult with stakeholders to identity/review Service improvement opportunities including outcomes, time frames, and funding.

We are seeking a “Lead Engineer” for Investment Run with the right blend of Software engineering, Application Support and domain knowledge to help us expand the remit of Application Support. There will be significant focus on working with outcome delivery managers, change managers, multiple change and run teams of technology partners to deliver the Investment Run objectives.

Accountabilities/Responsibilities

• Accountable and responsible for owning the activities related to Cloud Application Support.
• Accountable for driving Service Improvement within the Azure Cloud space.
• Accountable for working with various Platform leads, engineering team to drive enhanced stakeholder delight.
• Accountable to work as Cloud Application support team along with Application support team.
• Accountable to resolve the stakeholders queries for business critical Cloud Applications.
• Accountable to incorporate alerting and monitoring wherever missing.
• Accountable to work with various 3rd party Cloud Service providers to drive Service Improvements.
• Accountable for owning the issue end to end and take it towards closure.
• Accountable to provide 24x7 support for business critical applications.
• Responsible for maintaining logs, issue tracking, and documenting resolutions for future reference.
• Responsible for providing MI specific to each regional service review (UK, Europe, APAC, Americas)
• Responsible to be point of contact for any Business Continuity, Disaster Recovery and Failover activities.
• Lead solution design and presents to design forum for approval for any Service Improvement related items.

Key Stakeholder Management

Internal

M&G Asset Management leadership

M&G Plc Support Groups

External

Third Party teams

Knowledge, Skills, Experience & Educational Qualification

Knowledge & Skills (Key):

• Storage Accounts – Managing blob, file, queue, and table storage; troubleshooting access and performance issues.
• Azure Data Factory (ADF) – Monitoring and debugging pipelines, identifying failures, and optimizing performance.
• Logic Apps – Troubleshooting workflow failures, API connection issues.
• Function Apps – Debugging serverless execution failures and ensuring efficient scaling.
• Azure Analysis Services – Managing and troubleshooting data models and processing.
• App Service & App Service Environment – Monitoring and resolving issues related to web applications.
• Application Insights – Using telemetry for troubleshooting, logging, and performance optimization.
• Application Service Plan – Managing scaling, pricing tiers, and resource allocation.
• Cosmos DB – Monitoring performance, indexing strategies, and troubleshooting query failures.
• Data Lake Storage & Analytics – Managing big data processing, optimizing storage, and resolving access issues.
• Key Vault – Managing secrets, certificates, and access policies.
• Service Bus – Monitoring message queues, dead-letter queues, and troubleshooting failures.
• SQL Database – Identifying performance bottlenecks, query tuning, and troubleshooting connection issues.
• Container Registry – Basic idea required just to understand DevOps flow.
• API Connections – Managing and troubleshooting external service integrations.

Knowledge and Skills (Desirable):

• Experience in handling complex Azure related issues.
• Experience in working follow the sun model.
• Experience in ITIL guiding principles.
• Good knowledge of support tools used (Service Now, JIRA, Confluence, CMDB).

EXPERIENCE:

• 12  years of total experience in software engineering.
• 6+ years of experience Service Management.
• Experience working in fast paced agile environments and cross functional teams

EDUCATION, QUALIFICATIONS NECESSARY:

• Graduate in any discipline

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.