Our Company
At EOS, we are committed to delivering exceptional experiences through innovation and collaboration. We empower our teams to create solutions that make a difference for our clients and communities worldwide.
Position Summary
The AV Technician provides first-line and second-level technical support for audio-visual (A/V) systems in corporate environments. This role ensures that all meeting spaces, conference rooms, and collaboration areas operate seamlessly for in-person, virtual, and hybrid meetings and events.
Key Responsibilities
- Provide first-line service support and coordinate with end users to set up and operate Audio-Visual Systems, Sound Systems, and Integrated Control Systems.
- Ensure systems perform in accordance with organisational requirements.
- Maintain daily operational readiness of A/V equipment in designated rooms.
- Respond promptly to A/V issues and user requests; perform initial troubleshooting and escalate as needed following incident management processes.
- Set up A/V equipment for meetings and events upon request, ensuring compliance with organisational standards.
- Deliver technical support for important meetings, online sessions, video conferences, and teleconferences.
- Suggest best practices for optimal A/V system usage.
- Provide Level 1 and Level 2 support during support hours to diagnose and resolve A/V faults.
- Log all incidents and service requests accurately in the incident management system.
- Maintain A/V equipment inventory and provide daily, weekly, and incident reports related to A/V issues.
Experience Required
- Proven experience as a live events technician, with proficiency in A/V system operation and troubleshooting under pressure.
- Experience with sophisticated A/V event systems and corporate A/V requirements.
- Skilled in supporting onsite, virtual, and hybrid events and meetings, including large town hall events.
Skills & Technical Acumen
Non-Negotiable Technical Skills
- Expertise in supporting Microsoft Teams Rooms and Zoom Rooms.
- Ability to perform Level 1 and Level 2 diagnostics to quickly identify and resolve faults.
- Familiarity with Lenovo Core PC running Windows 11 IoT.
- Ability to interpret and work with VCC hardware schematic diagrams.
- Operational knowledge of Logitech Rally Plus components, Tap Controller, and Tap Scheduler.
- Ability to mount, install, test, and commission AV systems including VCC Compute, TV displays, cameras, controllers, speakers, and microphones.
- Capability to replace power, ethernet, USB, and proprietary cables.
- Skilled in setting up A/V equipment for hybrid meetings and events, demonstrating understanding of hardware-software integrations.
Soft Skills
- Familiarity with ITSM tools (e.g., ServiceNow, JIRA).
- Proactive approach to identifying and addressing potential issues before they impact users.
- Strong communication and coordination skills with end-users and IT support teams.
Negotiable Skills
- Familiarity with Jabra Panacast 50 and Poly R30.
- Experience with AV monitoring tools such as Lenovo TSM, LogiSync, and Symphony.
- Ability to suggest best practices for A/V usage, reflecting analytical understanding of acoustics, room setup, and user workflow.
Belonging at EOS
We believe diversity drives innovation. At EOS, we are committed to creating an inclusive environment where everyone feels valued, respected, and empowered to contribute their unique perspectives. We welcome applicants from all backgrounds and encourage you to bring your authentic self to work.
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