Position Overview
The Deployment Engineer for AV Builds supports the delivery and maintenance of audio-visual systems through hands-on field engineering services. This role focuses on pre-commissioning and commissioning support, ensuring AV systems are installed, configured, and validated to meet client performance standards. The engineer also provides maintenance and break/fix support for collaboration spaces – including complex event venues and multipurpose rooms – to ensure operational continuity and rapid issue resolution.
Secondary responsibilities include deployment and project support for refresh and remediation efforts, working under the guidance of the AV Builds Engineering team to maintain consistency across AV environments.
Key Responsibilities
1. Pre-Commissioning and Commissioning Field Engineering Services
- Conduct system-level validation of AV components, including DSP programming, control system configuration, and network integration.
- Execute commissioning procedures to verify functionality, performance, and interoperability across AV platforms.
- Troubleshoot and resolve technical issues during commissioning phases.
- Document commissioning results, configuration settings, and punch list items.
- Verify AV systems meet design intent and client expectations prior to handoff.
2. Inventory & Logistics Management
- Maintain accurate records of AV equipment, including serial numbers, locations, and operational status.
- Track reused equipment, ensuring proper documentation and project attribution.
- Coordinate inbound and outbound shipments, including RMAs and returns.
- Facilitate site access and logistics for vendors and internal teams.
3. Deployment Support
- Assist with deployment activities for AV system refresh and remediation projects.
- Support scheduling, resource coordination, and vendor oversight under the direction of the AV Builds Engineering team.
- Contribute to project documentation, including BOMs, QC Checklists, and sign-off forms.
- Ensure consistency with client standards and best practices.
4. Process Improvement & Best Practices
- Support continuous evaluation and improvement of commissioning workflows, deployment processes, tools, and documentation standards.
- Ensure operational efficiency by leveraging internal tools, templates, and best practices (e.g., inventory trackers, commissioning checklists).
5. Maintenance and Break/Fix Support
- Collaborate with the Operations team to provide first and second level support.
- Manage tickets and escalations, performing diagnostics and remote/on-site troubleshooting.
- Escalate unresolved issues in line with client procedures.
- Assist with root cause analysis and problem management activities.
- Support approved changes and upgrades to deployed systems.
Qualifications
- 5–8 years of experience in AV field engineering, commissioning, or systems integration and maintenance.
- Strong technical troubleshooting skills and familiarity with AV control systems, DSPs, and signal routing.
- Excellent communication and organisational abilities.
Preferred Qualifications
- AVIXA CTS Certification
- Q-Sys Certification
Our Company
EOS is a global leader in delivering innovative solutions that connect people and technology. We are committed to excellence, collaboration, and continuous improvement across all areas of our business.
Belonging at EOS
At EOS, we believe diversity drives innovation. We are committed to creating an inclusive environment where everyone feels valued, respected, and empowered to contribute. We welcome applicants from all backgrounds and identities.
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