Automotive Fleet Assistant - Texan GMC

POSITION SUMMARY:

We are looking for a strong customer service oriented and energetic Sales Assistant/Receptionist who will  greet and communicate with customers and other employees.  The selected individuals will resolve customer needs relating to the service, sales, and parts for their vehicle and ensure that each customer has an experience that creates a lifetime customer.  

DUTIES AND RESPONSIBILITES:

•  Answer phones in a professional manner, within three rings, and transfer customers promptly to appropriate destination.
•  Courteous and professional pages.  Takes messages from customer when desired person is unable to be reached or at customer request.
•  Greet and accommodate walk-in customers promptly; provides timely, friendly, professional service.
•  Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify needs, and resolving customer concerns.
•  Identify, recommend, and support opportunities for process improvement.  Identify ways to improve operations and customer service. 
•  Maintain a professional appearance at all times.  Disperse and sort mail each day.
•  Call customers when license plates come in and keep a license plate log to ensure accuracy.
•  Make copies when needed.  Order business cards.  Print Dealer Socket letters each morning.
•  Report Sales to Manufacturer.
•  Input incentives and track payments.
•  Monitor websites for pictures and descriptions.
•  Maintain Dealer Socket.
•  Other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed here are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Applicants must be 18 years or older and be authorized to work in the U.S., have a valid driver license and professional appearance.

All employees must adhere to the below Company Values:

Respect: We treat everyone with genuine care and concern

Intelligence: Intelligence means we’re able to learn, grow and adapt.

Greatness: We are consistently exceptional in our work and continually improve.

Honesty: We keep our commitments, tell the complete truth and act with integrity

Teamwork: We understand the responsibilities of teamwork and are determined to pull our own weight.

EDUCATION and/or EXPERIENCE:

•  Must be 18 years or older and be authorized to work in the U.S
•  High school diploma or equivalent.
•  Must be trustworthy and have the ability to creatively deal with problems. 
•  Must have excellent interpersonal and customer service skills. 
•  Use of a PC is a must.  Will be using Inventory Control Software, Internet and Microsoft Office Products
•  Valid in-state driver's license.
•  Professional personal appearance.

NOTE:

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with this job.  While this list is intended to be an accurate reflection of the current job, the Company reserves the right to revise the functions and duties of the job and to require that additional or different tasks be performed as circumstances dictate.

I have carefully read and understand the contents of this Job Description.  I understand the responsibilities, requirements and duties expected of me.  I also understand that this Job Description does not constitute a contract of employment nor alter my status as an at-will employee.  I have the right to terminate my employment at any time and for any reason, and the Company has the same right.

We are an Equal Opportunity Employer