The work we do has an impact on millions of lives, and you can be a part of it.
We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.
The Automotive Claims Customer Service Specialist (Mechanical Claims Customer Service Specialist) supports our claims department by managing a high volume of calls and emails, assisting customers with contract terms and conditions, initiating new claims, and thoroughly collecting and reviewing claim files. Responsibilities include verifying maintenance and payment issuance requirements, processing claim payments, and providing updates on claim and payment statuses. The Specialist will deliver exceptional customer service, perform essential administrative tasks, and carry out additional functions as directed by management.
* Local applicants will be considered as this role does require onsite work at our Farmers Branch, TX office during training *
Candidates with the ideal transferrable skills as listed below will be considered for interview:
- Call Center, Customer Service, or Claims Processing experience is highly desirable
- Dealership or Service Background Experience Highly Preferred
- Bilingual - Spanish is preferred
Compensation:
- Starting pay: $19.00 per hour. Comprehensive Benefits Package!
Work Schedule:
- Schedule: Monday-Friday, 9:30 am - 6:00 pm CST.
- Training Schedule: Monday - Friday, 8:00 am - 4:30 pm CST.
Hybrid Schedule: (Based on Performance & Expectations) Subject to change based on business needs.
- First 2 Weeks: Must report to the Farmers Branch, TX office every day
- Following 2 weeks in office, a staggered increase of work from home days up to a maximum of 3 days WFH at 6 months
Essential Functions: