Auto Damage Appraisal Auditor

New Jersey Manufacturers Insurance Company (NJM) was founded in 1913 by a group of manufacturers seeking to provide cost-effective, safety conscious and financially secure workers' compensation insurance for their workers. From inception the Company has operated as a mutual, with a focus on the needs of its policyholders.

Today, NJM Insurance Group, is a leading mid-sized U.S. property and casualty insurance company with 90 consecutive years of A+ financial strength ratings by AM BEST. Due to exceptional employee experience, NJM has been included on the latest Forbes List of Best Employers in New Jersey for the fourth year in a row. The NJM reputation for being a top provider of outstanding customer service was reaffirmed by the most recent J.D. Power Auto Insurance Claims Survey.

Over the last five years, the Company has focused on a strategic plan that calls for it to become a regional property & casualty insurer and has transitioned away from its affinity-based membership model. To that end, the Company has added an independent agency model for new lines of middle and large commercial and has more than doubled its product offerings. NJM now offers its various products to businesses across New Jersey, Pennsylvania, New York, Maryland, Delaware, and Connecticut.

NJM is Seeking a Sr. Auto Damage Appraisal Auditor who is responsible for identifying and maintaining appraisal quality of auto damage estimates as well as quality assurance measures.

This is a Hybrid role and requires you to work in the office 3 days per week.

Essential Duties and Responsibilities: Essential functions of this job are listed below in order of priority. Reasonable accommodations may be made to enable individuals to perform the essential duties. Regular and predictable onsite attendance is an essential function of the job.

• Analyze incoming subrogation demands by identifying key elements to determine whether the demand is reasonable, or if changes are recommended. Provide documentation to the requested Adjuster for support in negotiations with the adverse carrier.
• Using NJM’s preferred estimating solution review incoming Premier Car Care Estimates for possible estimating irregularities with high complexity. Examine the Images and Audit report to make appropriate changes based on guidelines and best practices.
• Monitor your queue for changes requested to ensure timely follow up by shop. Track changes that are not accepted or modified incorrectly. Properly document and report these issues to Quality Service Supervisor.
• Identify and analyze Total Loss estimates to determine that they are in line with Company guidelines. Communicate any issues with the shop and ensure necessary changes are made

Required Qualifications: Knowledge, skills & abilities, experience, minimum & desired education, certification and/or license requirements.

• Must have experience with CCC estimating software or equivalent
• High School Diploma or GED
• Minimum of 4 years’ experience as a body shop estimator, independent field appraiser or insurance carrier staff appraiser or equivalent work experience
• Excellent time management, verbal communication and organization skills
• Ability to negotiate with repair facilities and adjust damage appraisals based on variances found
• Willingness to participate in on-going off-site training which could include scheduled ride along (job shadowing) with staff appraisers, off-site automotive conferences or continuing education courses.        
• Pennsylvania Motor Vehicle Physical Damage Appraiser license, or must be obtained within 90 days of hire
• Chief Courses, I-CAR Platinum designation and ASE Damage Analysis and Estimating Certification are required or must be obtained within 90 days of hire.                                                                                   

Preferred Qualifications:  

• Appraiser or Adjuster License for DE, NY, CT

This position can be filled at the Senior, I, or II level depending on experience and expertise.

Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.

NJM reserves the right at any time to amend, add or delete any aspect of the job description for this position based on business needs.

Compensation: Salary is commensurate with experience and credentials.

Pay Range: $77,698-$90,252